Service Coordinator

Service Coordinator

At Encore Fire Protection, we are proud to be the east coast's largest full-service fire protection company, serving over 90,000 customers from Maine to Louisiana. With a team of over 2,200 dedicated employees, we provide innovative, customized fire suppression, fire sprinkler, and fire alarm solutions that protect lives and properties every day. Our goal is to deliver superior experience to those who trust us to safeguard what matters most. We are passionate about continuous growth, innovation, and maintaining a culture that thrives on success and commitment to safety. Our mission? To be the best fire protection company the industry has ever seen.

Where You Fit In :

As we continue to grow, we're excited to add a Service Coordinator to our Operations team in our Holyoke, MA office. In this role, you'll be at the center of our daily operationscoordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. Plus, it offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales.

What You'll Be Doing :

• Manage the service delivery schedule for a defined geographic region with up to 10 technicians
• Maximize daily productivity (revenue) by scheduling work based on your technicians' ability and route efficiency
• Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule
• Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience
• Use and promote excellent customer service soft skills

What You'll Need To Do It :

What We Offer :

Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer. As an EEO / AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.