Customer Service Representative

Job Description

Job Description

We are looking for a detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This is a Contract-to-permanent position that offers an excellent opportunity to showcase your organizational, communication, and data entry skills. In this role, you will play a vital part in ensuring smooth operations by handling customer inquiries, processing enrollments, and maintaining accurate records.

Responsibilities :

• Perform accurate data entry tasks within member portals and systems, ensuring all information is submitted correctly.
• Communicate effectively with vendors and representatives to address inquiries and resolve issues.
• Process enrollment applications and ensure eligibility information is updated promptly.
• Generate and review reports to monitor data accuracy and operational efficiency.
• Scan and index documents for proper recordkeeping and accessibility.
• Distribute mail and manage correspondence as part of daily operations.
• Handle inbound calls to assist customers with questions and provide resolutions.
• Schedule appointments and maintain calendars to support organizational needs.
• Utilize Microsoft Excel and Word to create and update documentation as required.

For immediate consideration, call 937.224.8326.