Shelter Counselor (Men's Shelter,) Springfield

Overview

Shelter Counselor (Men's Shelter, Springfield) role at Clinical & Support Options, Inc. CSO is seeking Counselors for the Friends of the Homeless men's shelter in Springfield. Full-time and part-time positions available. Weekend availability required.

Responsibilities

• Greet, communicate and respond to shelter visitors and guests with respect and sensitivity
• Provide a safe, sanitary, and dignified environment for shelter guests
• Coordinate evening and overnight activities including bed assignments, meals, and safety assessments
• Coordinate shelter access through the intake process, ensuring documentation is obtained for record keeping and referrals
• Communicate and enforce shelter rules, policies and procedures
• Maintain and update guest files and communicate with staff through written and verbal reports
• Build relationships with guests, identify needs, assist with problem solving, and show empathy and acceptance
• Support guests in times of urgency or crisis and facilitate engagement with systems of care, including CSO nursing and behavioral health services; work to divert from 911 when possible
• Conduct room and bag checks to assess safety and remove dangerous / illegal items
• Be awake and alert during shift; complete guest intakes and annuals in the Electronic Client Records system and update as required
• Perform shift duties including rounds, ensuring timely routines, and documenting findings in the Electronic Records system
• Document incident reports as needed and coordinate with staff using shift reports
• May coordinate and participate in social support groups and activities designed to meet guest needs

Background / Qualifications

Values

What We Offer

Competitive salaries, full health and dental coverage, free CEUs for in-house training, paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, an employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

About Our Agency

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, CSO provides comprehensive support to individuals and families. We employ over 650 staff in a collaborative environment that supports growth and community partnerships. CSO has been recognized as a top workplace and offers training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills, and more.

EOE / AA

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