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Ecommerce Account Manager

Ecommerce Account Manager

one tree brandsCorona, CA, US
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Job Description

Job Description

Account Manager — Amazon, TikTok Shop, Walmart (CPG)

Location : Corona CA or Dallas TX

Type : Full-time

  • Comp : $80,000–$95,000 base (DOE)

Reports to : Chief Growth Officer. Works with : Dedicated brand team (you’ll be embedded with the brand)

The role

We’re looking for a motivated, detail-obsessed Account Manager to fuel growth and flawless execution across Amazon, TikTok Shop, and Walmart for a leading consumer packaged goods (CPG) brand. You’ll run day-to-day marketplace operations, partner on sales strategy, and own results—working directly with the brand as your primary account.

What you’ll do

  • Build Strategy : Own the marketplace strategy end-to-end—shape variation logic, pack / size architecture, and price & sloping; define hero SKUs vs. long-tail; and align pricing / promo guardrails to improve search rank, conversion, sales and margin, and forecasting accuracy.
  • Drive performance : Deliver profitable growth at both brand and business unit levels by driving improvements across key marketplace metrics : product availability, Lost Buy Box (LBB) rate, margin performance, sell-out velocity, product mix optimization, forecast accuracy, ranking, CVR, CTR, and ROAS. Execute data-driven strategies to accelerate growth while maintaining operational excellence and alignment with quarterly and annual targets.
  • Own the storefronts : Manage listings, variations, A+ content / Brand Story, Storefronts, and SEO (keywords, browse node alignment, attribute hygiene).
  • Run paid media (light to moderate) : Brief and QA Amazon Ads / Walmart Connect / TikTok Shop campaigns with performance partners; pull weekly insights.
  • Forecasting & Availability : Forecast demand, plan FBA / FBM & WFS shipments, track availability, reconcile shortages / chargebacks / deductions.
  • New Product Launches : Plan new-item set-ups (content, compliance, logistics), review packaging readiness, and execute launch playbooks.
  • Solve problems fast : Triage case logs (Brand Registry, compliance, listing suppressions, LBB), escalate smartly, and close the loop.
  • Reporting : Create executive-ready reporting—weekly dashboards and QBRs—paired with sharp PowerPoint presentations that synthesize results, insights / learnings, and explicit “asks” (actions, owners, timelines) to drive decision-making and accountability.
  • Cross Functional Partnership : Work with Ops, Creative, Finance, and the brand’s leadership to hit revenue, margin, and service-level goals.

    • What you’ll bring

  • 3–5+ years managing Amazon and at least one of TikTok Shop or Walmart Marketplace for a CPG brand or agency.
  • Hands-on with Seller Central / Vendor Central, Walmart Seller Center, and TikTok Shop; comfort with Brand Registry, tickets, and flat files.
  • Strong grasp of marketplace KPIs (ACOS / TACoS, ROAS, Buy Box %, OOS rate, CVR) and levers that move them.
  • Working knowledge of inventory planning (FBA / WFS), promo calendars, and catalog hygiene (attributes, duplicates, parent / child).
  • Analytical chops in Excel / Sheets (lookups, pivots) and familiarity with tools like Helium 10 / Jungle Scout / Perpetua / Quartile (or similar).
  • Clear, concise communication; proactive ownership; ability to thrive in a fast-moving, detail-heavy environment.
  • PowerPoint expertise with ability to present strategy, results, and clear insights.

    • Nice to have

  • Experience in Walmart Connect and Amazon DSP coordination.
  • TikTok Shop creator / affiliate activation exposure.
  • EDI / 3PL workflows, chargeback prevention, and deductions reconciliation.
  • Basic Looker / Power BI or similar BI exposure.

    • What success looks like (first 12 months)

  • Revenue & efficiency up : Hitting quarterly growth targets while improving Availability, Forecasting accuracy, and sellout.
  • Operational excellence : >

    • 98% listing health and in-stock on top SKUs; reduced chargebacks / deductions.

  • Launch wins : On-time, well-reviewed product launches with strong week-1 / 30 velocity.
  • Strategy : Clear strategy at a brand level and KPI tracking
  • Clear comms : Stakeholders rely on your weekly scorecards and QBRs to make decisions.

    • In your first 90 days

  • Audit catalog, tracking variation, ads, improve forecasting; deliver a 90-day plan with quick wins.
  • Fix critical listing issues; stabilize top-line KPIs and in-stock.
  • Stand up weekly reporting and a promo / launch calendar aligned to brand goals.

    • Benefits & perks

  • Competitive base $80,000–$95,000, DOE.
  • Health, dental, vision; PTO and paid holidays.
  • Friendly culture; laptop + tools provided.
  • Growth path in a high-impact, brand-embedded role.

    • Industry

  • Retail

    • Employment Type

  • Full-time

    • Requirements

  • 3–5+ years managing Amazon and at least one of TikTok Shop or Walmart Marketplace for a CPG brand or agency.
  • Hands-on with Seller Central / Vendor Central, Walmart Seller Center, and TikTok Shop; comfort with Brand Registry, tickets, and flat files.
  • Strong grasp of marketplace KPIs (ACOS / TACoS, ROAS, Buy Box %, OOS rate, CVR) and levers that move them.
  • Working knowledge of inventory planning (FBA / WFS), promo calendars, and catalog hygiene (attributes, duplicates, parent / child).
  • Analytical chops in Excel / Sheets (lookups, pivots) and familiarity with tools like Helium 10 / Jungle Scout / Perpetua / Quartile (or similar).
  • Clear, concise communication; proactive ownership; ability to thrive in a fast-moving, detail-heavy environment.
  • PowerPoint expertise with ability to present strategy, results, and clear insights.
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