B2B Collections Specialist

B2B Collections Specialist

The Collections Specialist is responsible for obtaining payment updates, collecting, maintaining, and ensuring accurate payments for the assigned customer base. This role involves administering timely collection follow-ups and effectively adhering to collection policies to optimize collection efforts.

Responsibilities :

• Generate a high volume of daily outbound collection outreaches via email and voice calls.
• Promptly notify management of any customer's unwillingness to adhere to their payment terms.
• Maintain over 90% of accounts receivable at 3%.
• Pull daily aging reports for the assigned customer base and contact customers with past due balances greater than 30 days.
• Document collection efforts, payment status, billing issues, and resolution status.
• Communicate with customers in a courteous and professional manner, both internally and externally.
• Document collection efforts in the company ERP system.
• Provide additional support to other departments when necessary to resolve customer issues.
• Respond promptly to credit hold queues to avoid customer delays at the counter or in order delivery.
• Monitor assigned shared accounts receivable credit department email inbox.

Essential Skills :

Additional Skills & Qualifications :

Work Environment :

This position follows a hybrid work model where, after a training period of about 90 days (dependent on performance), work will be conducted in the office from Tuesday to Thursday. The office is located in Lenexa and features a laid-back, casual environment with cubicle setups close to the warehouse floor. Working hours are from 8 AM to 5 PM. The company offers a comprehensive benefits package, including health coverage effective from the first day, a 401(k) plan with company contribution, life insurance, short- and long-term disability coverage, HSA and FSA options, paid time off, an Employee Assistance Program, employee discounts, and weekly pay frequency.

Job Type & Location :

This is a Contract to Hire position based out of Lenexa, Kansas.

Pay and Benefits :

The pay range for this position is $22.00 - $25.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a hybrid position in Lenexa,KS.

Application Deadline :

This position is anticipated to close on Oct 10, 2025.