Patient Services Representative OP Oncology

Patient Services Representative

UPMC Magee-Womens Hospital is seeking a Full Time Patient Services Representative to support OP Oncology!

This position will work Monday through Friday rotating daylight shifts until 5pm.

Hours are subject to change based on business needs.

This role requires work in an outpatient clinic setting, answering or triaging all incoming phone calls to the practice, scheduling appointments, triaging faxes, and obtaining patient medical records. It requires minimal direct face-to-face patient contact.

Responsibilities :

• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm / verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service

Completion of high school graduate or equivalent is required.

Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.

Two years of experience in a medical / billing / fiscal or customer service function is preferred.

Customer service experience is preferred.

Epic experience is preferred.

Licensure, Certifications, and Clearances :

UPMC is an Equal Opportunity Employer / Disability / Veteran.