Service Writer Job at Hutson, Inc. in Fort Wayne

Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Manages billing cycle days to the target number.
• Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
• Supports technicians with notes on work orders.
• Manages customer calls and creates work orders to be assigned.
• Supports a regional call support and dispatch to help the customer experience.
• Follows up with customers on equipment involving shop or part delays.
• Ensures payroll is up to date.
• Post Technician time to Work Orders.
• Report Service Department time to Payroll.
• This person is in charge of opening, reviewing, and closing all work orders.
• Create quote from existing SPG / MST library.
• Answer all Service Department directed calls.
• Address / engage all Service Department customers.
• Collection of payment upon completion on job(s).
• Interaction with John Deere personnel.
• Send internal quote for trade-in equipment.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the work order(s).
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

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Working Conditions

#ca-service

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