Best Western Rama Inn Hiring General Manager $70K for Qualified GM

General Manager Position At Best Western Rama Inn

At Best Western Rama Inn, we provide the best customer service in the hospitality industry while offering our employees stability and professional development at a time when good, dependable jobs are hard to find. We search for individuals who can thrive in both team and autonomous work settings, people who are looking for longevity in a professional environment with integrity and real support from their employer.

Best Western Rama Inn is searching for a General Manager with exceptional customer service and interpersonal skills to join our team. Our GM is responsible for overseeing all aspects of hotel operations, including guest services, front desk, housekeeping, maintenance, food and beverage operations, and sales. The General Manager ensures that the hotel operates efficiently and profitably while maintaining high standards of guest satisfaction, employee engagement, and financial performance. The General Manager is a steady leader of the property, serving as coach and mentor to staff and providing an environment where employees can learn and grow within the Best Western brand and community.

Job Responsibilities :

• Oversee daily operations of the hotel, ensuring smooth and efficient functioning.
• Develop and implement strategies to achieve financial targets and increase profitability.
• Ensure exceptional standards of guest service and satisfaction by monitoring and addressing guest feedback.
• Accurately and efficiently complete back-office duties such as bookkeeping, accounts receivables, and accounts payable.
• Monitor and manage budgets, expenses, and revenue, including forecasting and financial planning.
• Ensure compliance with health, safety, and regulatory requirements.
• Conduct regular inspections of the property to ensure Best Western standards are met and identify areas for improvement.
• Manage emergencies, guest complaints, and other issues as they arise with prompt and effective solutions.
• Expertise in each area of hotel management, with the proactive nature to step in and help departments and perform all duties of all roles at each property; adjust hours and responsibilities to support the property in case of unexpected staff call-outs or emergencies.
• Implement and oversee marketing and promotional activities to increase occupancy and revenue.
• Recruit, train, and retain high-quality staff members.
• Meet or exceed deadlines.
• Oversee timely posting of Corporate Lodging Consultants (CLC) payments and ensure accurate financial tracking.
• Provide regular financial reports to ownership, including expenses for payroll, supplies, and other operational costs.
• Analyze financial data to make informed decisions, drive profitability, and identify cost-saving opportunities without compromising service quality.
• Supervise and provide leadership to the Housekeeping & Property Maintenance departments, ensuring Best Western standards of cleanliness and guest satisfaction.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met.
• Conduct regular inspections of the property to identify maintenance needs and areas for improvement, which includes preventative maintenance standards (rooms are thoroughly inspected each quarter) to maintain rooms at the highest quality.
• Other duties deemed necessary by management.

Requirements :