Maintenance Supervisor

FUNCTIONAL ROLE

The basic function of this position is to oversee the overall operation and administration of the Maintenance departments and their subordinate departments.

REPORTING RELATIONSHIPS

Reports to : Maintenance Director

Reporting to this position : Maintenance Technician

RESPONSIBILITIES AND DUTIES

The primary responsibilities and duties of this position consist of, but are not limited to, the following :

• Partnering with the Maintenance Director in the oversite of all aspects of the maintenance departments.
• Assist the Maintenance director with the management of the CMMS program, and daily tasks of all direct reports.
• Ensuring all tasks assigned to the position and all tasks assigned to direct reports are completed in a timely manner.
• Ensuring quality of work is to the highest standard.
• Assisting the Maintenance director with ordering, tracking, and inventory of parts and materials.
• Working with direct report and peripheral departments to develop and coordinate the training, hiring, & operational strategies, for each area of responsibility and to achieve each area's stated goals and objectives.
• Seek and develop new concepts, products, services and resources for each of the areas.
• Assist with the semi-annual evaluation of each employee based on their performance.
• Working through employees reporting to this position, maintain the operational effectiveness of the departmental operations, while always delivering superior quality and service.
• Set and ensure compliance with standards of quality for all products and services offered by this department and all positions reporting to your position. All standards will be consistent with the goals and objectives already established by the resort.
• Assist in the development of budgets and operational objectives consistent with the goals and objectives developed for each of your areas of responsibility.
• Participate the coordination of purchasing departmental supplies and participate in volume buying decisions.
• Maintain a cooperative working relationship with guests and the entire staff.
• Assure that all personnel under your supervision are evaluated in accordance with the established procedure.
• Consistently show the ability to recognize and deal with priorities.
• Meet deadlines for time-sensitive activities.
• Recognize both the strengths and the areas that need development in the operational areas of responsibility taking action to augment the one and to offset or correct the other.
• Maintain a well-groomed, professional appearance appropriate for the position and the situation.
• Create the highest customer satisfaction possible by insuring you and subordinates provide prompt friendly and quality service.
• Make out the daily task & duty list for the staff members
• Always be available to answer questions, provide training, give assistance, and monitor staff performance.
• Maintain and manage an appointment book for departmental appointments, meetings, interviews, and salespersons.
• Follow budgetary and staffing guidelines to ensure goals are met. Cut staff as necessary to maintain optimal efficiency. Add staff at the discretion of management. No staffing changes should come at the expense of superior customer service.
• Conduct staff training seminars as necessary.
• Perform any other job-related functions as determined by upper management.

JOB REQUIREMENTS :

Educational Requirements :

Required : High School Diploma

Experience Required :

Required : 2 years of Supervisory Experience in Related Field

Preferred : 5 years of Supervisory Experience in Related Field

Skills, Knowledge and Abilities :

Knowledge of all facets of hotel including guest relations, as they apply to Chula Vista Resort, is required. The ability to work with other people effectively in a staff position is important. Must have the ability to think creatively regarding the needs of the resort and solve problems or seize opportunities as they occur. Must have the ability to clearly define objectives. Knowledge of training methods and procedures and the ability to implement them are essential.

Physical Requirements :

Body Positions : Sitting, standing for long periods.

Body Movements : Walking, turning head and torso, bending arms, wrists and fingers.

Body Senses : Must have full use of eyes and ears, full power of speech.

Mental Requirements :

Mathematics : Must be able to do routine arithmetic calculations necessary for pricing, margins and costs.

Language : Must be able to communicate in English, both verbally and in writing, well enough to give instructions, relay information, and carry-on effective interchange with customers, vendors, and company staff.