Field Service Technician (Packaging Machinery)

Job Description

Job Description

Are you looking to work for a small growing company with a great culture? We are hiring!

Shippers Supply is a growing packaging solutions company that has been providing customer solutions since 1928. We have an outstanding small company culture of teamwork, fun, professionalism and entrepreneurial spirit where YOU can make a difference!

The Field Service Technicians primary role is to utilize specialized technical knowledge to provide service support at our customers locations such as troubleshooting, setup, and installation of systems and equipment.

Key Accountabilities :

• Travel to customers and provide on-site troubleshooting, installation, maintenance and service repair needs on designated equipment to ensure proper working order.
• Isolate equipment malfunctions and take corrective action.
• Meet the daily service repair needs of the customer through Service Excellence.
• Provide timely and accurate phone support and troubleshooting to customers and internal departments.
• Research and answer complex customer questions about product features and recommend appropriate resolutions and / or upgrades.
• Research and recommend parts to be ordered.
• Log service requests and document work on a timely basis to ensure proper resolution of requests, proper billing and communication with relevant parties.
• Assist in providing demonstrations on equipment and systems.
• Pass along any potential customer sales leads to internal departments.
• Assist in completing in-house service repairs.
• May perform some internal preventative maintenance and support as needed.
• Continually look for ways to improve processes and systems to make them more efficient and effective.
• Comply with all company policies, procedures, and safety requirements
• All other duties as assigned.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Background checks and drug tests required.

Salary Transparency

The pay range for this position is $31-38 per hour, depending on experience. Please note that the higher end of the pay range is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role. Most new hires typically start at the beginning of the pay range, with opportunities for growth and increases based on performance and tenure.

Shippers Supply, Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, health savings account (HSA), a 401(k) with company match, profit sharing, paid time off (PTO), Volunteer Time Off (VTO), company-paid life insurance and Long-Term Disability (LTD), and other wellness programs.

Requirements

Knowledge, Skills and Abilities :

Work Environment

Benefits