Customer Quality Engineer

Job Description

Job Description

Professional Plastics is a leading distributor of high-performance engineering plastic shapes. We provide the widest range of engineering plastics, composites & technical ceramics in the marketplace. Established in 1984, Professional Plastics has grown to 22 locations across the USA, Singapore & Taiwan. We are a family-owned and operated business that values hard work, integrity and ethics.

Professional Plastics is currently offering great career opportunities. We are interested in hiring motivated professionals who share our core values and desire to be part of a dynamic team. Professional Plastics is an equal opportunity employer and offers competitive pay and benefits.

Position Summary : The Customer Quality Engineer ensures that the quality of parts produced meets all customer expectations, and quickly and effectively takes action when non-conformance is found. The Customer Quality Engineer ensures that documented practices meet the true interpretation of Quality Management System standards.

Essential Duties and Responsibilities : Include the following, as well as other duties that may be assigned.

• Collaborates with customers’ quality and engineering personnel to determine critical part features and review manufacturability of design. Makes recommendations to modify customer part specifications and tolerances as necessary to support cost effective production.
• Performs PO and contract review to ensure systems are in place to meet all customer requirements.
• Ensures all requirements are met prior to product release.
• Accesses customer portals for documentation submittals and requests.
• Reads and interprets drawings and blueprints with GD&T dimensioning and specifications.
• Provides engineering support to the quality department ensuring consistent application of quality techniques.
• Determines when process stability and capability studies should be performed on existing processes. Reviews and analyzes results. Recommends changes to processes based upon findings and performs follow-up to verify effectiveness.
• Utilizes SPC techniques to collaborate with engineering team; develops efficient inspection plans to ensure product conformance.
• Participates in the Product Quality Planning activities to determine appropriate use of existing and new measurement systems during new tool or process design and startup.
• Facilitates and promotes use of appropriate problem solving techniques for effective root cause analysis and successful corrective action.

Minimum Qualifications : To perform the job successfully, the individual must have the following minimum qualifications :

Knowledge, Skills, and Abilities :

Education and Experience : (Required and preferred educational and experiential qualifications)

Benefits Package :

Essential Job Functions : To perform this job successfully, the individual must be able to perform each essential duty and responsibility listed above satisfactorily. The qualifications listed above are representative of the knowledge, skill, and / or ability required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions below.

Reasoning Ability : Ability to apply reasonable understanding to carry out detailed instructions and solve problems involving different variables.

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to stand, walk, reach with hands or arms and talk or hear. The employee is frequently required to type, use telephonic devices, and view data on computer screens. The employee is occasionally required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 50 pounds.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is frequently exposed to office equipment and moving mechanical parts. The noise level in the work environment is usually moderate, however certain areas of the work environment may have elevated noise levels and require hearing protection.

Job Type : Full-time

Equal Opportunity Employer : Disability / Veteran