Billing Supervisor

Billing Supervisor

In the maritime industry, where colossal ships dock, and millions of tons of cargo are moved with precision, it takes teams of dedicated individuals to keep global trade in motion. Working in this dynamic sector means that you play a part in ensuring the pulse of commerce never skips a beat, all while driving the future of supply chain logistics and marine terminal operations.

Dive into a career where your talents make an impact and help us steer the future of this vital sector. Every job function in our organization, whether it's on the docks or behind the scenes in administrative roles, finance, payroll, or IT, has a significant impact on the national economy and critical supply chain operations.

The Billing Supervisor leads a team of billing specialists in the billing activities associated with customer invoicing and revenue management.

Essential Duties :

• Manages the hiring, performance and development of a dedicated team of billers
• Supervises and coordinates effective / timely preparation of monthly invoices and accurate billing adjustments
• Drives accountability and performance based on a defined set of KPIs;
• Ensure the billing team follows standard operating procedures
• Ensuring compliance with revenue recognition policy
• Assist Revenue Services with audit requests, follow-ups and as-needed requests
• Review billing system reports to identify billing discrepancies
• Conduct root cause analysis for credits issued and invoice disputes
• Collaborates with credit / collections team to provide timely resolution of credit memo requests and invoice disputes
• Maintain strong relationships with internal and external customers
• Approve and post credits, rebills and invoices requiring secondary approval
• Partners with Finance and Operations management to facilitate accurate and timely submission of billing data and process improvements.
• Drives process improvements while helping to establish standards of excellence and foster a culture of continuous improvement
• Implements and maintains structured program for cross training to ensure full coverage of all areas of responsibility
• Identifies development opportunities for qualified associates
• Interacts with Operations management to ensure proper administration of commercial contracts and timely resolution of customer service requests
• Acts as subject matter expert for designated lines of business; provides contract support and training for billing specialists
• Performs month end analysis to ensure completeness and accuracy of revenue and statistics for submission to general ledger on a timely basis
• Perform other job-related duties and ad hoc requests, as assigned

Knowledge, Skills & Abilities :

Working Conditions :

Minimum Qualifications :

Preferred Qualifications

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and / or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.