Recovery Services Receptionist

Wabanaki Public Health & Wellness

Wabanaki Public Health & Wellness (WPHW) is growing, and we are excited to be adding new people to our team! If you value inclusivity, balance, and cultural centeredness and have a true passion for serving others, you may be a great fit for our team! WPHW is a non-profit organization that serves four federally recognized tribes located in five communities : the Houlton Band of Maliseet Indians, the Aroostook Band of Mi'kmaq, the Passamaquoddy Tribe at Indian Township, the Passamaquoddy Tribe at Pleasant Point, and the Penobscot Nation. Wabanaki traditions, language, and culture guide our approach and describe the ways we live in harmony with each other and the land we collectively share. Services are available to community members living on and off-reservation across the State of Maine.

Position Summary

The Receptionist provides the first point of contact for patients, families, staff, and visitors at Cedar Roads Detox, an ASAM Level 3.7 medically monitored inpatient program in Bangor, Maine. This role supports daily front office operations, ensures smooth communication and scheduling, and assists the Administrative Lead with clerical and administrative tasks. The Receptionist plays an important role in maintaining patient confidentiality, upholding regulatory standards, and creating a welcoming, professional environment.

Duties and Responsibilities

• Greet and assist patients, families, and visitors in a professional, culturally sensitive manner.
• Answer and route phone calls, take messages, and provide accurate information as appropriate.
• Manage front desk operations, including patient check-in, intake paperwork, and appointment scheduling.
• Support admissions by coordinating documentation and notifying nursing staff of patient arrivals.
• Record, prepare, and distribute accurate meeting minutes for staff meetings and other assigned sessions, ensuring timely documentation and follow-up on action items.
• Assist with filing, copying, scanning, and preparing administrative documents as directed by the Administrative Lead.
• Monitor and maintain front office supplies; submit requests to Director for procurement needs.
• Support coordination of staff schedules, meetings, and calendar management.
• Assist with accurate data collection and reporting for census tracking, payer requirements, and quality monitoring.
• Assist with procurement, facility operations, and vendor coordination.
• Provide clerical support for audits, licensing visits, and accreditation reviews.
• Uphold HIPAA, 42 CFR Part 2, and organizational confidentiality standards in all interactions.
• Assist with mail handling, package deliveries, and courier coordination.
• Participate in team meetings and trainings as assigned.
• Perform other duties as assigned by the Administrative Lead or Director to support safe and efficient facility operations.

Education and Experience Required

Skills and Qualifications Required

Wabanaki Public Health & Wellness is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.