Manager, Business Process Impr

Business Process Improvement Manager

The Business Process Improvement Manager is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business. In this position, the employee will be responsible for identifying, managing, supporting, and facilitating business process improvement activities designed to drive operational excellence and best practice in Safety, Quality, Training, and Productivity. The end-purpose of this position is to improve the real result of key performance indicators. This role involves heavy project management.

• Support and challenge the status-quo in direction setting, prioritization, and delivery of activities across our business functions
• Actively design, deploy, and implement best practices and standardized processes
• Liaise with Sr. Leadership to install best practices in process management, continuous improvement, and training
• Run self-directed improvement projects, delivering value to the organization
• Support business leaders with continuous analysis of our business processes, quantifying opportunities
• Build and deliver training materials to support standard processes
• Own the business strategy for patient-facing automation workflows
• Responsible for designing, deploying and optimizing patient engagement strategies across digital communications platforms, with a primary focus on automation messaging workflows, conversational voicebots, and chatbots.