Senior Manager, Business Process Improvement

Process Improvement Manager

Under general direction, with a high level of autonomy, uses extensive knowledge and skills obtained through education and experience to manage major process improvement initiatives across multiple functional areas to meet organizational efficiency objectives. Leads major projects, programs or processes with significant business impact involving cross-functional teams. Influences strategic direction and develops tactical plans and completes complex assignments with substantial latitude for un-reviewed actions or decisions. Extensive contact with internal customers at all levels and advisors is required, to provide comprehensive solutions to complex problems or needs.

Essential Duties and Responsibilities

• Consults with management and other process owners, including branches, to identify and define process improvement opportunities.
• Develops and presents business cases to senior management sponsors.
• Drives process improvements, including identifying causes of process inefficiencies, designing process re-engineering solutions, and developing business and technical requirements.
• Works with product managers and information technology groups to create system requirements that will facilitate processes; moves projects through to implementation.
• Leads, coaches, mentors, and trains others in using established process improvement methodology.
• Maintains regular contact with internal customers to identify, research, and resolve issues.
• Ensures effective coordination occurs between assigned functional area(s) and other areas.
• Prepares and delivers written and oral presentations to senior management, including periodic reporting on work progress, project completions and additional ad-hoc reporting as required.
• Ensures policies, procedures, and regulatory requirements are considered in process reviews.
• Operates standard office equipment and uses required software applications.
• Performs other duties and responsibilities as assigned.

Knowledge of

Skill in

Ability to

Education

Bachelor's : Business Administration / Management, Bachelor's : Economics, Bachelor's : Finance

Work Experience

General Experience 10 to 15 years

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to : Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm

At Raymond James as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.