Talent.com
Club Manager

Club Manager

Planet FitnessLittleton, CO, US
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Club Manager

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

Essential duties and responsibilities include :

  • Recruit, hire, train, schedule and supervise team members.
  • Member service oversight making sure all team members are providing a great customer service experience.
  • High involvement in all front desk related tasks : greeting and welcoming members, gym tours, member service issues / questions, etc.
  • Provide support for team members and club members.
  • Create and maintain a positive image for the club.
  • Coaching and counseling performance to help achieve company standards.
  • Ensure prompt opening / closing of gym.
  • Ensure staff are aware and trained on all current marketing promotions.
  • Finish manager portion of onboarding, in Paycom, for all new hires.
  • Ensure the club is open and staffed during all hours of business.
  • Ensuring self and team members are implementing and adhering to all company policies and procedures.
  • Responsible for ordering supplies and tracking inventory.

Essential behavior requirements include :

  • Customer service : communicates and interacts with customers in a way that exceeds the customer's wants and needs.
  • Listening : actively listens to customers, empathizes and works together to solve the problem.
  • Problem solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
  • Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
  • Communication : Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising.
  • Minimum qualifications include :

  • Honesty and good work ethic.
  • At least 1 year of equivalent managerial experience.
  • Strong customer service skills.
  • Strong communication, organizational and leadership skills.
  • Basic computer proficiency.
  • Physical demands include :

  • Standing and walking at least 75% of the shift.
  • Talking in person or on the phone at least 75% of the shift.
  • Must be able to lift to 50 lbs. less than 30% of the time.
  • Benefits include :

  • Dollars for Scholars Program.
  • Employee Appreciation Program.
  • Free Membership for self and one family member or friend.
  • Team Member Support Team.
  • Health, Dental and Vision Insurance.
  • Critical Illness Insurance.
  • Short Term Disability Insurance.
  • Accident Insurance.
  • Voluntary Life Insurance.
  • Pet Insurance.
  • HSA.
  • Advancement Opportunities.
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    Club Manager • Littleton, CO, US

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