Patient Care Coordinator

Job Description

Job Description

Salary : Position Overview :

The Image Consultant is the primary liaison between patients and the practice, responsible for guiding patients through their cosmetic journey. This role focuses on patient education, consultation support, treatment plan presentation, cosmetic procedure sales, retail product sales, and membership program enrollment. The coordinator ensures a seamless and positive patient experience while driving revenue growth for the practice

Full-time 40hrs

Pay 30.00 / hr Plus Monthly Bonus based on KPI's

Key Responsibilities :

• Serve as the main point of contact for new and existing patients interested in cosmetic treatments, products, and services.
• Conduct consultations and provide detailed information on cosmetic procedures, packages, memberships, and recommended skincare products.
• Present treatment plans, pricing options, and financing solutions to support patient decision-making.
• Drive cosmetic and product sales by confidently recommending services and skincare solutions aligned with patient goals and concerns.
• Enroll and manage patients in the practices membership and loyalty programs.
• Educate patients on product use and benefits to enhance treatment outcomes and long-term satisfaction.
• Maintain ongoing communication with patients to support follow-ups, treatment scheduling, and retention.
• Track patient leads, conversions, product sales, and membership sales using the practices CRM or EMR system.
• Collaborate with providers and clinical staff to ensure accurate and consistent treatment and product information is shared.
• Monitor sales goals and performance metrics, reporting results to management.
• Provide exceptional customer service and foster long-term relationships that encourage repeat business and referrals.

Qualifications :

Performance Metrics :

Compensation & Benefits :