Educator - NYC

Job Description

Job Description

Role Summary

The Educator provides hands-on training & development for frontline staff in Sterile Processing (SPD), Endoscopy (ENDO) Reprocessing, and the Operating Room (OR) across assigned hospital accounts in New York City. This role focuses on side-by-side, in-the-field training, ensuring staff are confident and competent in meeting quality, safety, and compliance standards. The Educator works directly with technicians, surgical teams, and leadership to drive consistency, skill development, and operational excellence. This position reports to the Director of Education with a dotted line to Field Leadership.

Duties & Responsibilities

• Deliver on-the-job training for SPD, ENDO and OR staff, including orientation for new hires, skills refreshers for current employees, and support during new account implementations.
• Work in SPD, ENDO and OR environments to demonstrate and reinforce proper practices in decontamination, assembly, sterilization, case preparation, instrumentation handling, and surgical setup.
• Observe staff in action, providing real-time coaching, correction, and feedback.
• Ensure all staff understand and consistently follow established policies, procedures, and compliance requirements.
• Support staff in preparing for CRCST certification and other role-specific training.
• Partner with supervisors, lead technicians, and OR leadership to identify training needs and address performance or competency gaps.
• Act as a resource for staff during daily operations, answering questions and troubleshooting challenges.
• Assist with onboarding during new site setups, expansions, and role transitions.
• Promote collaboration and communication between SPD, ENDO and OR teams to support safe, efficient surgical care.
• Provide in-service training on current and newly introduced equipment in collaboration with manufacturers.
• Maintain training records, competency checklists, and provide progress reports to leadership.
• Travel throughout NYC hospitals to deliver consistent training across sites

Necessary Skills and Abilities

Qualifications

What We Offer