Senior Director, E-Commerce

Overview

Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.

We’re looking for an experienced Senior Director, eCommerce to fill this critical role based in our Seattle office. In this role you’ll be responsible for driving purchase, conversion and enhancing the guest experience across the entire customer journey for both Holland America Line and Seabourn. The Senior Director, Ecommerce is high visibility, high impact that builds digital capabilities to scale our business. The Senior Director, Ecommerce will unify the customer experience across all web and apps to drive bookings and conversion and enhance the guest experience in digital channels. Ideal candidates will have expertise in developing solutions across web, mobile web and app as well as the contact center stack. They will also have an excellent understanding of consumer behavior online as well as ecommerce best practices. They’ll be driven toward action and thrive on shipping products that drive results and deliver on business objectives.

Here’s a summary of what Holland America Line is looking for in its Senior Director, eCommerce. Is this you?

Responsibilities

• P&L responsibility for web, with ownership and accountability for the e-commerce revenue goals, post-purchase KPIs and app performance.
• Establish, lead, and communicate a strategic product vision and roadmap that delivers significant business impact. Drive innovation definition, deliverables planning, and design of new products across primary flow, secondary flow, app and onboard digital technologies for Holland America and Seabourn.
• Lead, coach, and develop a great team of e-commerce professionals. Build and / or support this high performing team; recognize and reward achievement. including :

Product - Lead Product team to develop requirements and features based on data and deliver against timelines. This includes primary flow, secondary flow and now app and onboard digital technologies for both Holland America Line and Seabourn.

Qualifications

Please note that this is a hybrid position based in Seattle, WA. Candidates must be comfortable coming into the office 3 days / week (Tuesday-Thursday).

What You Can Expect

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at : https : / / www.hollandamerica.com / en_US / our-company / mission-values.html

Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Holland America Line will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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