Director, AI Business Solutions eCommerce

Director, AI Business Solutions eCommerce

Microsoft's Global Marketing Engines + Experiences (GMEE) organization is leading the transformation of marketing at Microsoft with programs and engines that allow us to engage in a more personal way with our customers while driving measured business outcomes.

Within GMEE, eCommerce businesses are a foundational way for Microsoft to acquire and build relationships with our customers at scale through our direct to customer channels. This Director, AI Business Solutions eCommerce role leads the team responsible for driving AI Business Solutions (ABS) eCommerce customer acquisition business strategy and execution in the GMEE organization.

In this role, youll dive deep into customer behavior, uncover insights from real-world data, and design and optimize the digital customer journeyfrom first click to conversion. Your team will collaborate with marketing strategists, engineering product managers, and data scientists to personalize the ABS experience for diverse customer segments, helping them find the right solutions faster. The experiences you help shape will have material impact. This role requires a blend of experiences including strategy, business performance management, analytical thinking, people leadership, executive influence, navigating ambiguity, and a drive for results. You will be joining a team of passionate, collaborative marketers and business leaders!

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.