Lead Employee Relations Partner

Join to apply for the Lead Employee Relations Partner role at Zocdoc

Join to apply for the Lead Employee Relations Partner role at Zocdoc

Our Mission

Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Our Mission

Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We're 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission

Zocdoc is seeking a Lead Employee Relations Partner where you will serve as a key driver in promoting a fair, inclusive, and compliant workplace culture. In this individual contributor role, you'll manage and resolve employee relations (ER) issues, lead thorough investigations, and advise leaders on performance and interpersonal matters. You'll also provide strategic ER guidance to the People Business Partner team and managers across the organization, helping ensure a consistent, proactive, and employee-focused approach to addressing workplace concerns.

Your day to day is...

• Leading complex employee relations matters and partnering closely with HR Business Partners to drive equitable, compliant, and values-aligned outcomes
• In collaboration with the HRBP team, serving as an escalation point to support managers through difficult conversations, offering coaching on conflict resolution, performance management, and disciplinary actions, helping guide managers through conversations and providing coaching on conflict resolution and disciplinary actions. Leading the review and development of ER policies to ensure legal compliance, clarity, and consistency across the organization
• Collaborating with internal and external legal counsel as appropriate to ensure compliance with employment laws and regulations, and assisting with any related legal matter
• Designing and delivering training for managers and leaders on ER best practices, performance management, compliance, and creating healthy team dynamics
• Ensuring all people-related practices align with federal, state, and local laws, as well as internal policies and cultural values
• Analyzing employee relations (ER) data to identify root causes of systemic issues and recommend proactive interventions
• Serving as a trusted advisor for managers and on ER matters
• Leading impartial investigations into complaints and misconduct, ensuring fairness, legal compliance, and consistency
• Managing ER cases involving policy violations, performance issues, interpersonal conflict, accommodations, and terminations
• Maintaining thorough and confidential documentation of ER activities
• Providing ER expertise and risk assessment during organizational changes (e.g., restructurings, reductions in force), ensuring alignment with internal protocols and employment laws
• Participating in special initiatives and performing ad hoc projects as needed to support team goals and evolving business priorities

You'll Be Successful in This Role If You…

Benefits

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate's experience, qualifications, and skills. Certain positions are also eligible for variable pay and / or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$134,000—$175,000 USD

About Us

Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone , we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Job Applicant Privacy Notice

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Human Resources

Industries

Technology, Information and Internet

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