Implementation Consultant

Implementation Consultant About the Role Voyage Advisory is seeking a hands-on implementation professional to support one of our long-standing clients, a fast-moving software company that delivers digital services and payment solutions to government customers.

This role is part client-facing consultant, part configuration expert, and part project coordinator.

It’s ideal for someone who enjoys building relationships, learning new systems quickly, and solving real-world problems through thoughtful implementation.

This is not a pure project manager role, though strong coordination and communication skills are critical.

You’ll lead smaller client implementation efforts end-to-end, support larger projects alongside a broader team, and dig into the software to configure modules, gather requirements, and translate client needs into usable, well-structured solutions.

Key Responsibilities   Lead and coordinate implementation workstreams from kick-off through go-live Facilitate client meetings to gather business requirements and understand priorities Configure the front-end aspects of the client’s platform based on documented needs Work closely with integration managers and technical teams using tools like GraphQL, SQL, Mulesoft, and Python Track tasks, surface risks, and ensure successful delivery against client milestones Translate business needs into configuration logic and structured documentation Support user acceptance testing and troubleshoot functional issues post-launch What We're Looking For   3–7 years of relevant experience in software implementation, solution consulting, or business analysis Experience working with public sector or enterprise clients preferred Strong understanding of modern SaaS solutions and how to configure them Familiarity with technical tools and languages such as GraphQL, SQL, Mulesoft, or APIs (you won't be coding, but you'll need to understand how the parts fit together) Comfort working across stakeholders :

• clients, developers, product teams, and leadership Ability to manage multiple priorities and keep workstreams on track High attention to detail, with a bias for action and client service Other Details This is a full-time role at Voyage Advisory Some travel may be required, depending on client needs Compensation includes competitive salary, bonus eligibility, and access to Voyage benefits (health, dental, vision, 401(k), etc.) This is a remote position   Powered by JazzHR