Senior Manager, Customer Strategy and Operations

Job Description

Overview

As a Senior Manager of Customer Strategy & Operations, you will play a critical role in driving customer success transformation across Intuit’s mid-market and enterprise segments. You will design and operationalize mechanisms that help our Customer Success (CS) teams deliver measurable outcomes, reduce churn, and accelerate customer expansion. This role requires a blend of strategic thinking, operational rigor, and cross-functional leadership, with a relentless focus on delivering customer and business value.

What you'll bring

• 10+ years of program management or strategy experience, overseeing multiple complex, cross-functional programs with measurable outcomes.
• Proven track record in Customer Success, GTM transformation, or GTM Operations, ideally in SaaS or technology environments.

Skills

Mindset

How you will leadStrategic Program Leadership

Operational Excellence

Cross-Functional Collaboration

Business Impact & Reporting

Leadership & Communication

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is : New York $205,500.00 - 278,000.00This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit® : Careers | Benefits).Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay  for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.