Talent.com
Dining Unit Manager, Hospitality

Dining Unit Manager, Hospitality

University of California, Santa CruzCalifornia, MO, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Overview

Dining Unit Manager, Hospitality role at University of California, Santa Cruz.

Job Summary

Under the direction of the Assistant Director of Retail & Hospitality Services, the Hospitality Unit Manager manages a multi-faceted service operation for the University Dining Services Department. The Unit Manager directs a seven-day-a-week academic year high-volume Catering / Specialty, Retail or Board operation. The Unit Manager directly supervises a team of professional managers, career staff, and numerous limited and student staff. The academic year operating expense budget for a Unit Manager ranges up to $5 million.

APPOINTMENT INFORMATION

Budgeted Salary : $95,250 / annually

Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility : Full benefits

Schedule Information

  • Full-time, Fixed
  • Percentage of Time : 100%, 40 Hours per Week
  • Days of the Week : To be determined and details to be discussed at the interview
  • Shift Includes : Days, Evenings

Employee Classification : Career appointment

Job End Date : None

Work Location : UC Santa Cruz Main Campus

Union Representation : Non-Represented

Job Code Classification : FOOD SVC MGR 1 (000393)

Travel : Never or Rarely

Job Duties

35% - Leadership and Accountability

  • In collaboration with Assistant Director and other University partners, develops and provides a vision with clear direction to all assigned staff to meet departmental needs for growth, change, new development, and commitment to customer service. Provide leadership to Managers and all assigned staff to ensure that campus departmental policies and procedures are administered uniformly and clearly and that work activity conforms to the overall mission of the University and CHES.
  • Responsible for managing the relationship with customers including faculty, staff, students, and the public. Collaborates with CHES marketing staff to develop marketing and merchandising plans to ensure that dining service programs are effectively communicated to target specific clientele.
  • Works cooperatively with all facets of CHES and UCSC to provide excellent customer service to diverse clientele including understanding the needs and expectations of the same.
  • Ensures customers receive effective and responsive service and that food is served in clean, attractive, well-maintained surroundings by a friendly and well-informed staff.
  • Oversees ongoing customer service programs and facilitates personal interaction with customers. Provides a quick response to customer requests and queries.
  • Responsible for fostering an environment that promotes and maintains productive and positive working relationships with open channels of communication, is welcoming of diversity, and is consistent with UCSC Principles of Community.
  • 20% - Operations

  • Plans, coordinates, and is involved in all operational aspects of assigned areas including meeting with customers, event sales, menu development, merchandising, presentations, service activities, fiscal responsibilities, and sanitation and risk management to include :
  • Implements standards for sanitation to meet all health codes
  • Provides employees with a safe and healthful work environment
  • Ensures compliance of legal and regulatory issues (e.g. ADA)
  • Implements IIPP (Injury, Illness Preventive Program)
  • Ensures HACCP guidelines are followed in the operating unit
  • Provides oversight of management and staff to ensure that all appropriate policies and practices are followed to ensure best safety, sanitation and food preparation practices.
  • Collaborates with the Executive Chef, Food Safety & Nutrition Specialist, and the Assistant Director for Retail & Hospitality Services to plan and refine menus, keeping abreast of current food service trends. Meets with clients as needed to plan and coordinate special menus and events.
  • The Unit Manager ensures that assigned staff are properly trained, appropriately uniformed and scheduled to provide all required services for any Catering or Specialty events, Retail, Dining Hall, or operations.
  • Manages the purchase of food and supplies needed in alignment with budgetary standards, departmental purchasing guidelines, quality controls and customer satisfaction goals. Ensures proper and safe preparation service and display of all food and beverage items.
  • Utilizes as directed all electronic data management systems to include : Event Management Software, Point of Sale, Timekeeping, Meal Plan databases, Food Service management and inventory, and assigned spreadsheets or databases.
  • 20% - Human Resources Management

  • Responsible for Human Resource Management within assigned Units to include maintaining cost effective work schedules. Continued development of job performance standards for all employees and training programs for employees to support all University and departmental standards.
  • Maintains appropriate confidentiality of all records and information.
  • Maintains fair and equitable performance standards for all managers and staff. Responsible for employee career development, and is supportive of all labor contracts. Provides staff motivation to achieve established goals through recognizing and acknowledging outstanding staff performance.
  • Ensures that provisions outlined in the bargaining agreements for the American Federation of State, County and Municipal Employees (AFSCME), Clerical (CX) and the University of California are followed.
  • Ensures that all necessary training programs are implemented and support the University Principles of Community and Respect, customer service skills, food safety and sanitation, and proper vehicle and equipment use and care.
  • Responsible for completing all staff performance appraisals according to campus and divisional guidelines.
  • 15% - Fiscal Management

  • Responsible for the oversight and management of multiple complex budgets to include academic year operating budget, mid-year budget, summer operating budget. Prepares and presents reports.
  • Responsible for all facets of budget forecasting, analysis and management both short and long term within UC and UCSC policy and practice, as it pertains to the Unit.
  • Directs staff in methods of cost control, ensures security of assets (including observing UC cash handling policies), portion control and efficient staffing for optimal productivity at lowest cost.
  • 5% - Maintenance and Repair of Equipment

  • Maintains safety, sanitation and security standards in the operating unit(s) and assigned vehicle(s).
  • Responsible for the proper maintenance of all assigned equipment, vehicles, and facilities which includes the development and implementation of preventative maintenance programs for major equipment, reporting needed repairs in a timely manner, following up until project completion and compiling major maintenance lists for the Assistant Director of Retail & Hospitality Services.
  • Reviews all invoice and monthly recharge reports to repairs to confirm accurate charges.
  • 5% - Other Duties as Assigned

  • Working with College and University personnel to ensure that the all assigned operations support the University and departmental philosophy by providing a dining experience and environment that provides the highest quality outcomes and services.
  • Participating in department wide committees, participating in unit management and operations team projects, collaboration with other Unit Managers supports academic program events. Supports Catering, Retail, or Dining operations as required.
  • Will drive campus owned vehicles and / or a personal vehicle to perform various duties including, but not limited to, catered events, training, quality control within locations, cashier deposits, and other driving related duties as assigned.
  • Other duties as assigned.
  • Required Qualifications

  • Strong and extensive demonstrated experience in management related to the Catering, Restaurant, Retail and College Dining fields, including but not limited to marketing, merchandising, financial and labor management, menu development and effective costing, handling and storage, quality control, health and safety.
  • Strong demonstrated experience to provide the highest level of customer service in planning and managing catered events, restaurant operations, and retail enterprise and / or college food service.
  • Strong demonstrative experience in event planning, sales, and on-site execution of large and small catered events, with an emphasis on the VIP client experience.
  • Strong demonstrated experience in financial analysis and management toward profit.
  • Strong demonstrated experience in menu development, culinary production, safe food handling, storage, transportation and quality control ,service and event planning skills in catering, restaurant, or retail environments.
  • Strong demonstrated supervisory, leadership, and personnel management skills to effectively administer and manage through others.
  • Clear and demonstrated understanding of how to promote a safe and healthy workplace, monitor and correct conditions and practices that could result in workplace injury or illness, and effectively respond to injuries that do occur.
  • Ability to provide an open climate and create opportunities for employee communication and positive departmental interactions.
  • Demonstrated ability to recruit, interview, hire, manage, lead, motivate, and supervise effectively a diverse workforce including : setting and meeting performance goals, conducting performance appraisals and providing effective training and coaching.
  • Strong demonstrated ability to exercise good judgment in making timely decisions and resolving issues related while exercising diplomacy in stressful situations; follow through and implement solutions.
  • Demonstrated skills to work independently and the ability to be inventive and creative, including but not limited to initiating change, developing new menus and programs, conceptualizing, organizing, and directing projects.
  • Demonstrated ability to apply mathematical and accounting skills to interpret financial and statistical data. Analytical skills to provide effective assessment of statistical data to provide clear feedback to both UCSC Dining management and immediate staff.
  • Excellent interpersonal skills to maintain good working relations with a highly diverse group of people and colleagues.
  • Strong ability to read, write and communicate accurately, effectively and grammatically at both an informal and professional level.
  • Demonstrated computer skills, including a knowledge of food service management systems, event planning software, word processing, spreadsheets, database and presentation software.
  • Preferred Qualifications

  • Previous or present involvement in the National Association of Colleges & University Food Services (NACUFS) or other food service / hospitality related professional affiliation.
  • Ability to speak Spanish or willingness to learn.
  • SPECIAL CONDITIONS OF EMPLOYMENT

  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Selected candidate must pass the employment misconduct disclosure process.
  • Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.
  • Interviewees will be required to provide a current DMV record.
  • The selected candidate will be required to work all scheduled hours on-site.
  • All employees must be able to pass the ServSafe certification within 90 days of employment, or already be in possession of a ServSafe certification upon hire. This certification must be maintained throughout employment in this position
  • Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
  • The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
  • Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
  • Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
  • MISCONDUCT DISCLOSURE REQUIREMENT

    As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

    SAFETY STATEMENT

    All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

    NOTICE OF AVAILABILITY

    In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at : https : / / compliance.ucsc.edu / campus-safety-compliance / annual-reports / .

    EEO / AA

    The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

    Other

    Seniority level

    Director

    Employment type

  • Full-time
  • Job function

  • Management and Manufacturing
  • Industries
  • Higher Education
  • Note : This description reflects the job posting details and is formatted for readability. Referrals increase your chances of interviewing at University of California, Santa Cruz.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Hospitality Manager • California, MO, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Hospitality and DTC Manager

    Hospitality and DTC Manager

    Tasting Room ExpoCalifornia, MO, US
    serp_jobs.job_card.full_time
    Domaine Messier is one of Carmel's most exciting wine projects with an organically farmed, off the grid estate vineyard in the Carmel coast region. Domaine Messier produces cool climate, coastal inf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist - $1,684 per week

    Travel Occupational Therapist - $1,684 per week

    Ardor Health SolutionsBoonville, MO, United States
    serp_jobs.job_card.full_time
    Ardor Health Solutions is seeking a travel Occupational Therapist for a travel job in Boonville, Missouri.Job Description & Requirements. Ardor Health Solutions is looking for a Occupational Therapi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Registered Dietitian

    Registered Dietitian

    Dialysis Clinic, Inc.Boonville, MO, US
    serp_jobs.job_card.full_time
    Our mission states “the care of the patient is our reason for existence,” and our dedicated team embodies our sole purpose during every patient interaction. We seek motivated, compassionate individu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Deliver Food with Uber Eats

    Deliver Food with Uber Eats

    Uber eatsFairway, MO, United States
    serp_jobs.job_card.full_time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Food Delivery with Uber Eats

    Food Delivery with Uber Eats

    Uber eatsSmithton, MO, United States
    serp_jobs.job_card.full_time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Restaurant Manager - Oasis at Death Valley

    Restaurant Manager - Oasis at Death Valley

    XanterraCalifornia, MO, US
    serp_jobs.job_card.full_time
    Food & Beverage team at the Oasis at Death Valley!.The Oasis at Death Valley is situated in a lush, spring-fed desert oasis, surrounded by the vast and arid desert of Death Valley National Park...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Dining Room Manager - Big Sur

    Dining Room Manager - Big Sur

    Big Sur LodgeCalifornia, MO, US
    serp_jobs.job_card.full_time
    Dining Room Manager - Big Sur page is loaded## Dining Room Manager - Big Surlocations : Big Sur, CAtime type : Full timeposted on : Posted Todayjob requisition id : JR02661Compensation Amount : 6...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Deliver Eats with Uber Eats

    Deliver Eats with Uber Eats

    Uber eatsFairway, MO, United States
    serp_jobs.job_card.full_time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Assistant Dining Room Manager

    Assistant Dining Room Manager

    Pacific Retirement Services, Inc.California, MO, US
    serp_jobs.job_card.full_time
    University Retirement Community's premier upscale senior living community, is seeking an experienced.Bistro, and / or catering program. Table-side service, lead trainer, or supervisor experience is a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Restaurant Manager

    Restaurant Manager

    IHOPJefferson City, MO, US
    serp_jobs.job_card.full_time
    The IHOP Restaurant Manager reports directly to their General Manager.The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Hospitality Manager

    Hospitality Manager

    Tasting Room ExpoCalifornia, MO, US
    serp_jobs.job_card.full_time
    Hospitality Manager / Tasting Room Manager leads a team to deliver exceptional hospitality and achieve measurable performance goals (wine sales, wine club conversions, average order value, guest en...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Restaurant Manager

    Restaurant Manager

    HirebridgeCalifornia, MO, US
    serp_jobs.job_card.full_time
    Outback Steakhouse, the home of juicy steaks, spirited drinks, and Aussie hospitality.Customer Satisfaction within a Full-Service Restaurant 2023!. If you are looking for a great place to work, have...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Travel Occupational Therapist

    Travel Occupational Therapist

    Ardor Health SolutionsBoonville, MO, US
    serp_jobs.job_card.full_time
    Ardor Health Solutions is seeking a travel Occupational Therapist for a travel job in Boonville, Missouri.Job Description & Requirements. Ardor Health Solutions is looking for a Occupational The...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Restaurant Assistant Manager

    Restaurant Assistant Manager

    Golden CorralColumbia, MO, US
    serp_jobs.job_card.full_time
    Golden Corral Management Position.Our franchise organization, MDB Restaurants, Inc.Golden Corral, is currently seeking energetic, friendly individuals to join our team! In this entry-level, hourly ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Taproom Restaurant Assistant Manager

    Taproom Restaurant Assistant Manager

    Firestone Walker BrewingCalifornia, MO, US
    serp_jobs.job_card.full_time
    We are looking for an Assistant Manager for the Venice Taproom who will assist the General Manager with overseeing and coordinating the planning, organizing, training and leadership necessary to ac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Deliver with Uber Eats - Great for Students

    Deliver with Uber Eats - Great for Students

    Uber eatsSmithton, MO, United States
    serp_jobs.job_card.full_time +1
    Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    RETAIL DISTRICT MANAGER UNASSIGNED - Jefferson City & Surrounding Area

    RETAIL DISTRICT MANAGER UNASSIGNED - Jefferson City & Surrounding Area

    Dollar GeneralJefferson City, MO, US
    serp_jobs.job_card.full_time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Senior Assistant Restaurant Manager

    Senior Assistant Restaurant Manager

    Chuck E CheeseCalifornia, MO, US
    serp_jobs.job_card.full_time
    You won't just help manage the restaurant, you'll help manage expectations and trust us, guests expect "incredible" every time they come to Chuck E. Fortunately, we offer a lot in return.C...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours