Senior Consultant - Global Program Manager

Global Program Manager

This role may be based in Washington DC, San Francisco, or Los Angeles.

We are seeking a highly motivated, detail oriented, business-minded Senior Consultant to serve as the Global Program Manager for one of Control Risks' flagship technology clients. This client-facing role requires operational diligence, strong communication skills, productive problem-solving orientation and proven experience in project and stakeholder management.

As a Senior Consultant within our Embedded Consulting Services practice, you will act as the main operational liaison between our client and internal global teams. You will oversee operational alignment, manage embedded consulting teams, and drive program success while identifying opportunities to expand our value within the client organization. The ideal candidate will have experience managing contingent workforce, vendors, and staffing models from global account management and client relations.

Tasks and responsibilities

Responsibilities include, but are not limited to :

• Manage the portfolio for one of our largest global accounts, serving as the primary point of contact for service delivery. Proactively set and manage stakeholder expectations, foster strong client relationships, collaborate closely with Team Leads, and resolve program challenges.
• Drive global account consistency across five teams, developing scalable processes that balance global standards with local regulatory requirements, in areas such as talent acquisition, onboarding, performance management, 24 / 7 coverage, and expense operations.
• Partnering closely with the relevant Team Leads to provide operational leadership to a geographically dispersed team of embedded consultants, fostering a culture of excellence, accountability, and innovation.
• In partnership with Talent Acquisition HR, and relevant Team Leads, lead the hiring processes to attract, onboard, and develop top-tier talent aligned with client needs and organizational values.
• Develop standardized frameworks that drive professional development, performance management, and succession planning within the program team.
• Leads QBR presentation development and coordinates consistent and timely delivery schedule. Also responsible for ensuring account programmatic and personnel level performance metrics are consistently tracked and included in QBR's and other client reporting opportunities.
• Lead cross-functional collaboration across global internal teams to ensure alignment with and the successful delivery of program objectives.
• Oversee all aspects of the program financials, including budgeting, expense processing, billing, and contract renewals, ensuring profitability and compliance.
• Identify and pursue opportunities for account growth, including upselling, cross-selling, and expanding service scope.
• Lead proposal development and RFP responses, contributing to strategic business development initiatives.
• Leverage data-driven insights to inform decision-making and enhance client outcomes.