Strategic Account Executive - Food Testing Services

Strategic Account Executive - Food Testing Services

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us.

In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole-source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf-life studies.

We test of a variety of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments! If you are looking for an opportunity to work for an exciting growth oriented company, we look forward to talking with you!

Strategic Account Executives (SAE) should be proactive, organized and can execute. The SAE will be responsible for maintaining the health of the client relationship resulting in retention and organic growth. SAEs will proactively identify account issues or concerns and work with team members (i.e. lab operations, finance, contracts, Client Services, BUMA) to resolve them. SAEs should have a proven record of accomplished client management, meeting and exceeding sales targets and delivering a best-in-class customer experience.

Job Description

Essential Duties and Responsibilities :

Demonstrates and promotes the company vision

Regular attendance and punctuality

Applies GMP / GLP in all areas of responsibility, as appropriate

Owns the health of the client relationship- this includes but is not limited too; quoting, onboarding, testing inquiries, problem solving / trouble shooting, cross-selling services and growing accounts.

Partners with Commercial peers (Client Services, Analytical Service Managers, other Commercial partners, CSO's etc.) to ensure positive client experience and outcomes.

Plans and executes a sales strategy / plan for assigned clients that should result in year over year increased sales dollar / units as communicated by the BUMA / President

Proactively communicates with Business Unit Manager(s) / Directors / Presidents regarding client concerns / issues, large testing needs, TAT concerns, etc.

Builds undeveloped accounts, defines their sales potential, focuses on accounts that can produce more revenue, and increases overall revenue in the territory

• Owns Master contract terms and ensure contract terms are met based on revenue, TAT, pricing., GTC's, etc.

Meets and exceeds established sales goals and reports to sales management on a timely basis

Develops forecast plan for each account and aligns with the company's internal departments (i.e. marketing, purchasing)

Maintains awareness of competitor pricing to ensure competitiveness within the market and accounts

Conducts market research to better understand the market and opportunities

Develops market strategy and marketing promotional decisions based on this knowledge

Partners with the marketing department for marketing support

Develops sales relationships by providing company and product information, advising and answering questions, purchase schedules, discounting and buying patterns; responds to customer service issues by phone and email; communicates with customers regarding policy changes, important dates, new products, payment terms and negotiations regarding credit terms

Communicates with the credit team, on qualifying, payment terms and credit terms for new and existing accounts

Ensuring proper communication between sales, credit and shipping teams on all orders processed and released

Works with the legal / contracts team to understand, learn and put together contracts for current and prospective customers

Performs regulatory requirement activities to ensure both Eurofins and the customer follows all required laws and documentation

Gathers all required documentation and partners with documentation team to evaluate and ensure company can provide all requested and required documentation

Provides technical information and support (with the assistance of Product Info, Quality Assurance and Quality Control teams)

Sets up and maintains files and folders (through CRM or other approved platforms) for related documents and correspondence for customers such as customer questionnaires and profiles, correspondence, international documentation for shipping and product registration, contracts and agreements, and other relevant documents

Learns and can execute on order entry, order uploads, calculating discounts, quoting, availability reports, running performs, running sales reports and ensuring all necessary steps in the order process is followed and completed

Complies with all safety and cGMP requirements

Completes other tasks as assigned

Minimum 25% Travel

Conducts all activities in a safe and efficient manner

Performs other duties as assigned

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Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

Bachelor's degree with 3-4 years technical sales experience or 7+ years relevant experience

Proven strong performance in managing and growing client relationships

Ability to work with others to resolve issues and develop solutions for clients.

Friendly, fast paced, strong communicator and problem solver

Ability to learn new tasks

Ability to think critically and solve problems quickly and efficiently

Eurofins is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer.