Program Coordinator, Residential and Commercial Energy Efficiency and Electrification

Position Description September 2025   Program Coordinator, Residential and Commercial Energy Efficiency and Electrification  Hybrid position, ideally located in eastern Massachusetts  Want to make a real difference in the world—and enjoy doing it?

At Abode Energy Management (Abode), we care deeply about the work we do and the impact it has on our planet’s future.

As proud members of 1% for the Planet, we back that care with action—donating at least 1% of our annual revenue to vetted environmental nonprofits.

We’re a fast-growing energy efficiency program implementer in the Northeast, leading the way in electrification and heat pump adoption.

Our team is fun, kind, passionate, and progressive—and we offer a competitive benefits package to match.

That includes Medical, Dental, Vision, Life, and Disability Insurance, a matching 401 (k), and fully paid Parental Leave.

We also believe you should be able to balance your work and personal life, so we offer generous paid time off (about 37 days a year!) and reasonable flexibility in when and where you work.

If you’re looking for meaningful work, caring coworkers, and a great company culture, come join us.

You might never want to leave.  Summary / Objective   Abode currently implements decarbonization programs across MA, CT, and RI, supporting customers as they explore decarbonization solutions for their homes, assisting contractors to fully leverage program rebates for their customers, and collaborating with partners and clients to deliver innovative solutions to complex problems.  The Program Coordinator (Coordinator) will work alongside a team to conduct field-based outreach campaigns to commercial customers and program contractors, assist the Associate Program Manager and Decarbonization Specialists with day-to-day projects, and support the team in resolving customer and contractor issues.  This is a dynamic role that requires someone who enjoys managing multiple projects and priorities, while having the self-discipline to see projects to completion.  The Coordinator will focus on both residential and commercial initiatives, with responsibilities evolving over time to support more technical delivery of program services.    This is a terrific opportunity for someone who wants to bring their strong communication, analytic and project management skills to help realize the climate impacts of electrification.    Responsibilities  Reporting to the Associate Program Manager and working closely with Abode’s Residential and Commercial Decarbonization teams, this position will include some or all of the following responsibilities :

• Conduct outbound engagement to decarbonization contractors to build program capacity and improve contractor participation  Calling and emailing contractors  Scheduling onboarding and check-in meetings  Actively manage and respond to email and phone inquiries related to program needs from customers and contractors    Connect customers and contractors with the correct services   Respond to and provide ongoing support for customer and contractor issues   Maintain response service levels and document resolutions in Salesforce  Collaborate with industry partners, including distributors, manufacturers and other stakeholders, to create and hold trainings, attend informational events, and offer general support as needed  Identify engagement opportunities and organize participation  Attend in-person events (one or more per week)  Create and gain approval of contractor educational courses and oversee scheduling and implementation  Maintain and update program databases and customer management systems  Conduct regular reviews of contractor certifications and follow-up to obtain renewed documents  Help update and maintain relevant databases and resources  Support program staff through a variety of administrative tasks and document / material creation   Collaborate with the program team and stakeholders daily  Assist with the development of program materials and collateral   Engage and collaborate with community-based organizations, trade schools, chambers of commerce, or other partners promoting decarbonization technologies  Schedule check-in meetings and work to align focuses  Maintain a database of engagement opportunities and organize participation  Provide ongoing reports to internal and external stakeholders  Track, summarize and analyze key performance indicators and other program data  Attend client facing meetings  Prepare invoices or other related reports  Ensure that monthly reports are generated and distributed to the program team    Help improve and evolve the program  Adapt to ongoing evolutions of program needs  Innovate with stakeholders to improve program delivery  Continue to grow in technical and program knowledge  Qualifications  Strong candidates for this position will bring most, if not all, of the following skills and experience :   Bachelor’s degree or at least 4+ years of relevant work experience.    Demonstrated passion for and interest in sustainability, building science or climate change.  Previous experience working in a fast-paced office environment in a project management or communications capacity.  Strong aptitude for working with or learning software such as Microsoft Office.    Experience with customer relationship management software such as Salesforce would be a plus, as would be experience with performing quantitative analysis in Excel or similar tools.   ​​​​​​​Effective oral and written communication skills.    Fluency in Spanish or Portuguese as well as English would be a plus.  ​​​​​​​ Calm, even temperament suited to meeting people with different needs and backgrounds where they are.  Adaptable, flexible, collaborative team player who brings a positive can-do attitude.  A self-starter, able to proactively manage competing demands and changing schedules to complete tasks in a timely and diligent manner.  Compensation and Benefits  This is a full-time, exempt position with total compensation targeted between $60K and $70K, depending on relevant skills and experience.
• The Program Coordinator will work most of the time out of their own home, with some travel as needed to work with other staff in Abode’s Concord office and / or to attend events or meetings.  Abode offers its employees a competitive benefits package, including Medical, Dental, Vision, Life and Disability Insurance, a matching 401k, and fully paid Parental Leave.

Employees have a flexible working schedule and generous paid time off (~37 paid days off, or ~15% of all weekdays).    To Apply   To apply, please visit www.AbodeEnergy.com / careers to submit a resume and cover letter.