HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR

HUMAN RIGHTS AND ACCESSIBILITY PROGRAM COORDINATOR

EXECUTIVE OFFICE OF DIVERSITY, EQUITY, AND INCLUSION

CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for a Human Rights and Accessibility Program Coordinator for the Executive Office of Diversity, Equity, and Inclusion (EODEI). Under the direction of the Director of Human Rights and Accessibility, the Human Rights and Accessibility Program Coordinator will assist in administering the City's Human Rights Ordinance, Accessibility Ordinance, the Americans with Disabilities Act (ADA), and Fair Housing laws to ensure compliance with all federal, state, and local laws. This in-person position plays a vital role in promoting justice, equity, inclusiveness, and accessibility by protecting the civil rights of all individuals in Worcester. The Human Rights and Accessibility Program Coordinator will serve as a liaison to the Human Rights Commission, the Accessibility Advisory Commission, and additional boards or commissions as assigned. Responsibilities include receiving, processing, and investigating complaints and reasonable accommodation requests, engaging directly with the public, facilitating ADA accommodations, and supporting public education efforts around civil rights protections. This is a highly confidential position requiring experience in investigations and strong knowledge of anti-discrimination laws. The role involves attending regular evening and off-site meetings with the public and city departments to fulfill essential job functions.

The ideal candidate will possess extensive experience in compliance at the local, state, or federal level, with a focus on social justice, civil rights, investigative work, and / or program coordination.

The City of Worcester is deeply committed to advancing diversity, equity, and inclusion in all aspects of our work. Over the past two years, we have significantly expanded the Executive Office of Diversity, Equity, and Inclusion, demonstrating both our dedication and investment in building a more inclusive and equitable community. This growth reflects our ongoing support for systemic change and our belief that a strong, well-resourced DEI team is essential to achieving meaningful progress across City departments and services.

Bilingual applicants are encouraged to apply.

ESSENTIAL ELEMENTS :

Human Rights and Accessibility Compliance :

• Support and promote human and civil rights initiatives across the City of Worcester.
• Work on issues requiring substantial knowledge of federal, state, and municipal anti-discrimination laws, including housing and disability rights.
• Serve as the primary or initial point of contact for Human Rights and Accessibility complaints.
• Receive, facilitate, and process ADA reasonable accommodation requests and other accessibility- or disability-related concerns.
• Participate in interactive dialogue processes as assigned by the Director.
• Assist in the development and implementation of department policies, complaint processes, and procedures.

Investigations and Case Management :

Boards and Commission Support :

Education, Training, and Policy Development :

Partnerships and Community Engagement :

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

MINIMUM REQUIREMENTS :

An equivalent combination of education, training and five (5) years of relevant experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job will be considered in lieu of the above requirements

PREFERRED QUALIFICATIONS :

Special Requirements :

SALARY RANGE : $69,898 - $91,542 annually, full-time, exempt with an excellent benefits package

To apply, please visit : www.worcesterma.gov / employment or send resume and cover letter to : City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, OCTOBER 3, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to : City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov .