IT Specialist I

Overview

Join to apply for the IT Specialist I role at University of Saint Mary

The University of Saint Mary is a Roman Catholic, liberal arts university located in Leavenworth, Kansas. USM serves about 1,400 students at its main campus in Leavenworth, its satellite location in Overland Park, as well as online. The university offers full-time employees Medical, Dental, Vision, University Paid Basic Life & AD&D, Short and Long-Term Disability, and Tuition Remission for the employee, spouse and dependents under the age of 24.

The IT Specialist I (Technical Support) is responsible for providing technical support for a range of business and classroom technology, including computer systems (hardware and software), desk phones, mobile devices, and audio-visual equipment to members of the USM organization who need assistance.

Responsibilities

• Provide customer service for the end user's technology needs, by phone, in person or remote control.
• Document all phone calls and work orders in the KACE service desk.
• Respond to KACE support requests and assist in troubleshooting problems.
• Assign tickets in the KACE service desk to appropriate team members.
• Image, configure and deploy PC / MAC / laptop hardware and software as necessary.
• Move and install computer systems as required.
• Support audio / visual equipment, conference rooms, and classroom technology.
• Maintain current knowledge of all office applications, Windows and Mac operating systems.
• Assist in the installation and management of software licenses.
• Perform life cycle management, including transfer of ownership / disposal of computers.
• Explain technical problems in layman's terms and provide status updates as requested.
• Maintain accurate client network documentation.
• Provide occasional out-of-hours support.
• Collaborate with team members and other departments as needed.
• Other job-related duties as assigned.

Qualifications

Details

To Apply

Submit a cover letter, resume and contact information for at least three current professional references.

Saint Mary is an Equal Opportunity Employer.

Questions : email human resources at hr@stmary.edu

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