Vendor Relationship and Engagement Specialist

About This Role

The Vendor Relationship and Engagement Specialist plays a pivotal role in strengthening vendor partnerships and ensuring seamless communication across the organization. This role is responsible for developing and executing a strategic communication plan that keeps vendors informed about deadlines, process changes, system updates, and urgent needs. By defining performance metrics and analyzing survey feedback, the specialist drives continuous improvement in vendor engagement.

A key responsibility includes working with vendors and internal partners to identify and implement operational efficiencies that can improve quality and vendor performance.

Additionally, this role manages the Ace Vendor Portal content, coordinating with cross-functional owners to maintain and annually review materials. The specialist serves as a responsive liaison for vendor needs, ensuring escalations and inquiries are resolved within 24 hours while proactively identifying opportunities for support as business needs evolve.

What You'll Do

• Communication : Develop, maintain, and execute a communication plan to help educate the vendors on : deadlines, process improvements, system enhancements / outages, or urgent needs. Define key performance indicators for the vendor communication channels while analyzing survey results to drive improvements
• Convention Support : Lead efforts related the semi-annual conventions to drive vendor engagement relative to show invitations, deal submissions, and othjer convention related vendor activivites.
• Create Executive Reports - Report vendor call volume analyzing reports for trends. Work with business partners to addressed issues found
• Manage and maintain the Ace Vendor Portal content by collaborating with all the cross functional business owners. Develop and execute a plan to review content yearly
• Cross Functional Support : Collaborate with business partners to determine additional vendor needs as business needs arise, while ensuring vendor calls and escalations are handled in 24 hour period

Who You Are

You're passionate about building strong vendor relationships and thrive on using communication strategies to drive engagement and performance. You enjoy collaborating across teams, solving operational challenges, and leveraging data insights to improve processes and elevate the vendor experience.

Required Skills

Preferred Skills

Compensation Details :

$86700 - $108500 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits

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We want to hear from you!

When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer

Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state / local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written "Position Description" is not intended to cover all aspects of the position listed. It is meant to cover the basic / general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.