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Staff, Technical Account Manager
Staff, Technical Account ManagerTwilio • Myrtle Point, OR, US
Staff, Technical Account Manager

Staff, Technical Account Manager

Twilio • Myrtle Point, OR, US
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Overview

Employer Industry : Software and Communications Technology

Why consider this job opportunity

  • Competitive pay and generous time off
  • Opportunity for career advancement within a remote-first work environment
  • Work remotely from anywhere in Japan
  • Supportive culture that encourages initiative and collaboration
  • Ability to make a positive impact on customer experiences and product improvements

What to Expect (Job Responsibilities)

  • Serve as the primary technical support contact for strategic customers, resolving complex technical issues
  • Collaborate with customers' developers and support personnel to address high-stakes problems
  • Provide feedback to Twilio's Product and Engineering teams based on customer interactions
  • Analyze customer trends and patterns to enhance support processes
  • Communicate complex technical issues effectively to both technical and non-technical audiences
  • What is Required (Qualifications)

  • 6+ years of experience in a support or operations role within a software or SaaS company
  • Proficiency in web services, JavaScript (Node.js), React.JS, and various programming languages (e.g., Python, Ruby, PHP)
  • Strong troubleshooting skills for network connectivity issues and understanding of TCP / UDP
  • Exceptional time management, interpersonal communication, and prioritization skills
  • High competency in conveying complex technical issues to diverse audiences, both in English and Japanese
  • How to Stand Out (Preferred Qualifications)

  • Experience with interactive dashboard technologies such as Looker or Tableau
  • Ability to develop workflows that enhance troubleshooting efficiency
  • Familiarity with project management tools like JIRA, Confluence, and Zendesk
  • SoftwareDevelopment #TechnicalSupport #RemoteWork #CareerGrowth #CustomerExperience

    We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Technical Account Manager • Myrtle Point, OR, US

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