Overview
Employer Industry : Software and Communications Technology
Why consider this job opportunity
- Competitive pay and generous time off
- Opportunity for career advancement within a remote-first work environment
- Work remotely from anywhere in Japan
- Supportive culture that encourages initiative and collaboration
- Ability to make a positive impact on customer experiences and product improvements
What to Expect (Job Responsibilities)
Serve as the primary technical support contact for strategic customers, resolving complex technical issuesCollaborate with customers' developers and support personnel to address high-stakes problemsProvide feedback to Twilio's Product and Engineering teams based on customer interactionsAnalyze customer trends and patterns to enhance support processesCommunicate complex technical issues effectively to both technical and non-technical audiencesWhat is Required (Qualifications)
6+ years of experience in a support or operations role within a software or SaaS companyProficiency in web services, JavaScript (Node.js), React.JS, and various programming languages (e.g., Python, Ruby, PHP)Strong troubleshooting skills for network connectivity issues and understanding of TCP / UDPExceptional time management, interpersonal communication, and prioritization skillsHigh competency in conveying complex technical issues to diverse audiences, both in English and JapaneseHow to Stand Out (Preferred Qualifications)
Experience with interactive dashboard technologies such as Looker or TableauAbility to develop workflows that enhance troubleshooting efficiencyFamiliarity with project management tools like JIRA, Confluence, and ZendeskSoftwareDevelopment #TechnicalSupport #RemoteWork #CareerGrowth #CustomerExperience
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