Onboarding Manager

Description

Ready to take your career to the next level?

Skai is looking for the best and brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in!

Are you an exceptional problem-solver who thrives on helping people succeed? Do you have the perfect blend of technical expertise and a passion for project management? If so, we want you to join our team as a Technical Onboarding Manager at Skai.

This isn't just about setting up accounts; it's about becoming a trusted partner and guide for our clients. You'll be the expert they rely on to navigate our industry-leading omni-channel marketing platform, ensuring they not only get started but also unlock the full potential of our technology.

What You'll Do

• Be the Expert : Dive deep into the Skai platform, becoming a master of all our products and integrations. You'll be the go-to technical lead for a portfolio of clients.
• Lead the Way : Own the entire technical onboarding journey, from analyzing and understanding the requirements to meticulous project management and successful implementation. You'll anticipate challenges and proactively guide clients through every step.
• Build Partnerships : Work hand-in-hand with our Sales and Client Success teams to manage expectations, solve complex challenges, and ensure our clients' projects are delivered on time and with exceptional results.
• Drive Excellence : Take ownership of every detail, from crafting detailed project plans to rigorous QA and documentation. You'll constantly seek out better, more efficient ways of working, leveraging your passion for automation.
• Collaborate for Success : Partner with other Onboarding Managers, Technical Account Managers, and other internal teams to share insights, feedback and success stories contributing to our collective growth.

What You'll Get

What You'll Need

We are hybrid for the long term - with a great home / office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture.

The annual salary range for this position is $80,000-90,000. The actual salary will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is also eligible for additional quarterly bonus compensation through one of Skai's highly attractive incentive plans, full details will be provided during the recruitment process.

Equal Opportunity Employer

Skai, Inc. is an Equal Opportunity Employer. At Skai, we believe ensuring a diverse, equitable, and inclusive workplace is not just an ideal to strive for; it is right, necessary, and our responsibility as humans. Our full DE&I commitment and global framework can be viewed on our company website and are aligned to our core values. We strongly encourage and seek applications from women, people of color, and bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition including acquired immune deficiency syndrome (AIDS) and AIDS-related conditions, or any other protected status. Also pursuant to the San Francisco Fair Chance Ordinance, we encourage and will consider for employment qualified applicants with arrest and conviction records.

Applicants with Disabilities

Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

Skai is an E-Verify employer