Onboarding Specialists

Onboarding Specialist

LIFELENZ is a rapidly growing team of mathematicians, engineers, designers, computer scientists, strategists, and client success experts based in the U.S., Canada, Australia, and UK building a machine learning-based, advanced analytics workforce and human capital management platform. We have built and maintained over 20+ platforms over a 19-year period. We have won many awards for client delivery and collectively contributed to over 100+ global patents for complex software platforms. In the past 2 years, the business has been funded over $20M USD as we deliver metrics that will unlock our Series B funding in early Q1 2026, providing us with significant capital to accelerate our growth and expansion across verticals and geographies while further driving our dominance in the US QSR Top Brands market.

Our mission is to create optimized outcomes for both employers and employees.

LIFELENZ is an automated workforce and human capital management platform solving challenges related to onboarding, sales & labor forecasting, scheduling & time clock / keeping, insights & reporting, and labor law compliance. It uses machine learning to automatically self-tune and self-manage models to a particular store with hyper-local attributes. The technology approach and analytic methodologies used enable the distribution across large-scale centralized ownership and highly fragmented franchised ownership companies.

Role Overview

As an Onboarding Specialist at LIFELENZ, you will play a critical role in guiding new clients through the implementation process, ensuring a smooth transition from sales to delivery and a successful go-live. Reporting to the Client Onboarding Manager, the Onboarding Specialist will coordinate project tasks, manage client communications, and deliver hands-on support during onboarding. This role is central to building client confidence, accelerating time-to-value, and setting the foundation for long-term success.

This role demands a professional who can balance technical execution with client-facing empathy. This position requires someone who thrives in working directly with clients, guiding them through complex deployments, and ensuring they feel supported every step of the way. The role demands strong attention to detail, clear communication, and the ability to manage multiple onboarding projects simultaneously. It calls for adaptability in a fast-paced environment, the discipline to follow structured processes, and the creativity to solve problems as they arise. Above all, the role requires a client-first mindsetdelivering onboarding experiences that not only meet timelines and expectations but also establish trust and lay the foundation for long-term client success.

Key Responsibilities

• Support the end-to-end onboarding process, from kick-off through go-live and post-launch stabilization.
• Act as a day-to-day point of contact for new clients during onboarding, ensuring clear communication, timely updates, and issue resolution.
• Collaborate with internal teams (Solutions, Product, Engineering, Customer Success) to ensure configuration, integrations, and deliverables are aligned to client needs.
• Facilitate project tracking, documentation, and reporting to keep onboarding projects on schedule.
• Assist in developing training materials, client guides, and knowledge base content to empower client teams.
• Conduct training sessions, demos, and workshops to ensure client users are confident and prepared for go-live.
• Monitor onboarding metrics such as time-to-go-live, adoption milestones, and satisfaction surveys to ensure continuous improvement.
• Capture and escalate client feedback to the Client Onboarding Manager to refine processes and inform product development.
• Provide support for UAT, testing, and go-live readiness, helping clients troubleshoot and validate system performance.
• Ensure smooth handoffs to Customer Success and Account Management teams once onboarding is complete.

Knowledge, Experience & Qualifications

Competencies

LIFELENZ Values

As an employee at LIFELENZ, you are expected to operate in line with our workplace values :

Why LIFELENZ?

We are a ground-breaking platform with a unique vision (we cant give away our secrets here!). If you like working in a collaborative environment which values inclusion, flexibility, and challenging the status quo then we would love to hear from you! We have office locations in Adelaide, Chicago, Washington D.C, and people based in Australia, US, Canada, and the UK. Our growth is led by working with some of the largest companies in the world. We are always on the lookout for aspiring individuals, who are naturally curious, with tenacious problem-solving and critical thinking skills. If you feel this role is for you, please apply an enthusiastic, high performing team awaits!

Join our team today!