Maintenance and Reliability Specialist

Overview

Under the direct supervision of the Head of Proactive Services and Analytics, performs preventive maintenance of BLM equipment at customer sites. Completes necessary procedures as outlined in the customer's maintenance contracts and fulfills related duties. Provides support and recommendations to programmers and operators. Facilitates timely resolutions to customer issues and / or questions while maintaining a positive client relationship.

Responsibilities

• Supports the sales staff in servicing BLM equipment
• Performs preventive maintenance and service of equipment for customers at the customer site
• Supports maintenance performance monitoring; root cause analysis; condition-based monitoring; and reliability-centered maintenance approach aimed towards achieving a reliable operation
• Provides support to programmers on best recommendations and approaches on programming parts
• Recommend improved practices, methods, and procedures, to increase efficiency and quality while reducing equipment downtime
• Provide support and training for operators and maintenance personnel when needed and onsite
• Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
• Maintains excellent customer service and customer satisfaction
• Prepares service reports / work order forms timely and accurately
• Accurately track expenses and completes expense reports in a timely manner
• Maintains a safe work environment and operates within OSHA / MIOSHA guidelines
• Must be able to work overtime as required by customer need
• Travel as required, 90-100%
• Other duties as assigned by management

Qualifications

Licensing / Certifications

Valid Driver's License with no more than two (2) points on a driving record within a three (3) year period

Knowledge, Skills, And Abilities

Equipment, Machinery, Tools, and Vehicles Used

Physical Demands

The physical demands described here are representative of those that an employee must be able to accomplish in order to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) to seventy (70) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information and documents, analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

The incumbent works primarily in a manufacturing facility where the noise level could be moderate to loud. Occasionally will perform work in an office environment.

The position requires approximately 90-100% travel. Travel will be regional or international as required.

Reporting Relationships

This position reports to the Head of Proactive Services and Analytics

Supervisory Responsibility

None

We are an Equal Employment Opportunity (EEO) Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.

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