Academic Program Administrator

Academic Program Administrator

USC Summer Programs is seeking an Academic Program Administrator to lead the recruitment, hiring, onboarding, training, and oversight of 100+ seasonal staff who execute the summer program for high school students, while also managing the year-round planning and preparation required for its success.

This position is Hybrid - requiring working on campus 3 days a week minimum. During the summer program each year (mid-June through mid-July) the Academic Program Administrator will live on campus for the 5-week duration of the program to directly oversee emergencies, management of seasonal staff and be part of the leadership team who ensures the well-being and safety of all students.

The Academic Program Administrator will be instrumental in shaping a supportive and collaborative culture rooted in a one-team mindset. By designing training that emphasizes shared values and selecting staff who exemplify this spirit, the administrator will help create an environment where seasonal staff can thrive together for the best possible student experience.

USC Summer Programs works with USC's academic units and expert faculty to provide a preview of "freshman year". High school students can choose to participate as a resident and stay in USC housing or as a commuter. USC Summer Programs courses uniquely offer students a connection between their academic interests and professional pursuits through field trips to organizations around Los Angeles and exposure to industry leaders as guest speakers. Our programs are designed to combine college-level coursework, academic field trips, and structured extracurricular and social activities. USC Summer Programs offers 4-week courses in a variety of subjects from which students choose one course for intense study. Courses are interactive, engaging, and challenging, and students receive 3 units of transferrable USC elective credit upon successful completion of the 4-week program.

Job Accountabilities :

• Learn and be highly comfortable in the Customer Relationship Management tool (Slate) in order to maximize its use for the in-person experience and minimize the need to extract data or create work-arounds.
• Assist in the development of roles and responsibilities for all seasonal, student and resource staff positions to ensure responsibilities are clear; revise position descriptions in collaboration with HR and senior program leadership as needed and ensure all staff are clear on responsibilities.
• Develop program training materials in collaboration with sr program leadership; keep materials updated as new information or processes are determined; lead the development and planning for student and parent orientations delivered online and / or in person.
• Recruit for all seasonal roles by working with our HR team and promoting open positions in places targeting our desired summer staff.
• Hire, train and manage student workers to answer year-round email inquiries and phone calls from prospective and enrolled students and their parents / guardians.
• Lead the planning and booking confirmation for all programmatic and social activities for venues and events (including program move-in and check-in events) needing reservations and payment.
• Prepare for student arrivals by designating room assignments; communicate and coordinate with relevant USC offices.
• Directly oversee and manage the Residential Assistants, their job duties and responsibilities.

The annual base salary range for this position is $71,270.00- $83,000.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education / training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Qualifications : Bachelor's degree, combined experience / education as substitute for minimum education. A minimum of 3 years of experience in training and development and / or event management in academic or programmatic environments. Directly related professional experience working with or managing high school-age and / or college-age students. Comfortable giving direct feedback for improvement and holding others accountable. Excellent organizational skills. Ability to write and commute effectively with team members, faculty, students, and seasonal staff. Ability to work in an extremely fast-paced environment during the summer program and comfortable responding and managing emergencies and sensitive topics. Ability to manage multiple projects, adjust to changing priorities and perform well under pressure.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.