Vice President of Professional Services

A company is looking for a VP of Professional Services.

Key Responsibilities

Define and execute the long-term strategy for Professional Services, aligning with growth goals and customer experience

Design and launch new services and delivery models to expand customer value and drive incremental revenue

Oversee global operations to ensure exceptional service quality and build scalable systems for efficiency

Required Qualifications

15+ years of experience in Professional Services or Customer Support within SaaS or technology organizations, including 5+ years in senior leadership roles

Proven success in designing and scaling Professional Services functions that drive growth in adoption and retention

Experience developing new services and delivery models that enhance customer outcomes

Strong operational acumen with a track record of managing complex service organizations

Exceptional executive presence with experience in high-level presentations and cross-functional alignment