Head of Customer Experience

Overview

We are seeking a Head of Customer Experience with deep expertise in warehouse operations and a passion for continuous improvement. This role bridges customer experience, warehouse execution, and system development.

The ideal candidate understands the flow of warehouse operations—from receiving and inventory management to order fulfillment and shipping—and uses that knowledge to deliver exceptional service to our customers. This role is responsible for investigating and resolving complex operational escalations that require deep analysis and cross‑functional coordination. The ideal candidate can identify anomalies, uncover root causes, and implement improvements that strengthen accuracy, efficiency, and customer trust.

This role partners closely with our Operations, Product, Sales, and Engineering teams to enhance our Warehouse Management System (WMS), ensuring the system supports operational excellence and a seamless customer experience.

Key Responsibilities

• Lead the customer experience team in resolving escalated order, shipping, and fulfillment issues quickly and effectively.
• Develop and implement processes to proactively communicate with customers about order status, delays, or exceptions.
• Monitor customer feedback and identify recurring pain points to drive process or system improvements.
• Collaborate with sales, logistics, and warehouse teams to ensure end‑to‑end customer satisfaction.
• Communicate investigation outcomes, contributing factors, and follow‑up actions to internal and external stakeholders.

Warehouse Operations Partnership

Client Engagement

WMS & Product Collaboration

Qualifications

Pay Range

$125,000 - $175,000 a year. This position will also receive generous equity!

Culture

We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!

EEO Statement

Nimble Robotics, Inc. is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the basis of race, color, religion, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, age, military or veteran status, or any other characteristic protected by applicable state, federal or local laws.

Benefits

Paid Time Off

Enjoy the time you need to travel, rejuvenate, and connect with friends and family.

Health Insurance

Nimble provides medical, dental, and vision insurance through several premier plans and options to support you and your family.

Paid Parental Leave

Enjoy paid bonding time following a birth.

Commuter Benefits

Take the stress out of commuting with access to fully‑paid parking spots.

Referral Bonus

Get a cash bonus for any friend or colleague that you refer to us that we end up hiring.

401(k)

Contribute towards a 401(k) for retirement planning.

Equity

Be an owner in Nimble through our equity program.

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