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Restaurant General Manager

Restaurant General Manager

Taco BellPennsville, NJ, US
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Restaurant General Manager

Position Type : Restaurant General Manager

Salary Range : $55000.00 - $75000.00 Salary / year

Supervisor's Title : Area Coach (AC)

Directly Supervises : Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position :

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include :

  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Supervising food handling procedures and operational processes
  • Exercising financial control to meet the restaurant profit margin targets
  • Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities :

  • Customer Satisfaction / Product Quality
  • Financial
  • Operations
  • Human Resources

    • Success Measures :

  • Achievement of restaurant annual operating plan
  • Margin improvement over previous year sales growth
  • Weekly / Period restaurant performance in sales, labor, ICOS and controllables
  • PRC results and OSAT scores
  • Learning Zone certification levels, crew turnover and staffing levels

    • Qualifications :

  • Knowledge and Skill Requirements :
  • Delivers Excellence in Customer Service
  • Team Leadership
  • Business Savvy
  • Team Development
  • Restaurant Operations
  • Educational Attainment / Experience Requirements :
  • High school diploma or GED
  • Supervisory experience in either a food service or retail environment
  • Demonstrates ability to maintain financial controls and coach and train hourly employees
  • Proven ability to drive customer satisfaction, financial performance and employee satisfaction
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    Restaurant General Manager • Pennsville, NJ, US

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