Lead Contract Services Manager

Job Description

Job Description

Job Summary

The Lead Contract Services Manager (LCSM) is responsible for overseeing, directing, and supervising Contract Services Managers (CSMs) located at various IHSC field sites. This position is designed to provide flexibility, as it is remote with required travel. The LCSM plays a crucial role in ensuring the efficient management of contract services, maintaining compliance with IHSC policies, and ensuring that contract staff are properly trained and supported. Key responsibilities include providing training and orientation to new CSMs, developing and implementing backup plans for each site to ensure CSM coverage, and overseeing contractor productivity and policy compliance. The LCSM also works closely with Government Technical Monitors (GTMs), Contracting Officers (COs), and other leadership to ensure coordination and effective management of staffing and resources. This role requires a proactive approach to problem-solving, quality improvement, and ensuring high standards of care and service across all locations.

Classification

Full-Time, Exempt

Job Duties

Staff Supervision and Management :

• Oversee, direct, and supervise Contract Services Managers (CSMs) at various IHSC field sites.
• Serve as Key Personnel, providing broad front-line supervision and management to all contract staff within assigned regions.
• Plan, schedule, assign, and direct contract staff to ensure coverage and continuity of care across all sites.
• Coordinate and conduct site visits for staff candidates, ensuring proper selection and onboarding.
• Perform personnel and human resource functions, including conducting staff evaluations at 90 days post-hire and annually thereafter.
• Establish and maintain a strong and positive working relationship with on-site Government Technical Monitors (GTMs), Contracting Officers (CO), and Contracting Officer Representatives (COR).
• Meet regularly with GTMs to ensure coordination and collaboration of staffing.
• Ensure contract staff orientation, training, and competency assessments are completed efficiently without disrupting daily operations.

Training, Development, and Compliance :

Reporting, Monitoring, and Coordination :

HIPAA and Confidentiality Compliance :

Additional Responsibilities :

Minimum Qualifications

Required Knowledge, Skills, and Abilities

Duty Hours / On-Call Requirements

Physical Requirements (On-site)

Requires Access to Sensitive Information : Yes / No