Supv, Transit Control

WHO WE ARE

We are the Metropolitan Council , the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and prior to COVID provided more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region :

Watch this informational interview to learn more about the Supervisor, Transit Control position.

The Supervisor, Transit Control Center (TCC) will be responsible for managing and coordinating transit service ensuring scheduled service is provided. The Supervisor, TCC responds to and resolves issues through the utilization of organizational resources; acts on transit service disruptions, emergency management, regional transit security incidents, accidents and medical emergencies. Dispatches Transit Police for bus, light rail and commuter rail events. Handles 911 transfer calls from local Public Safety Answering Points (PSAP).

NOTE : This position will be required to work onsite at the Transit Control Center with hours including nights, weekends, and holidays. Time-off requests for supervisors go through a bidding process. This posting will create an eight-month eligible list for current and future positions.

What you would do in this job

• Responds to and resolves issues regarding regional transit security incidents, accidents, and medical emergencies. Handles radio and phone reports of incidents and communicates information via computer aided dispatch (CAD) / automatic vehicle location (AVL) and 800 MHz radio system on multiple intra-agency and multi-agency Talk Groups. Dispatches Transit Supervision and aids in their response.
• Monitors and manages the on-time service performance for the Metro Transit fleet using the current AVL technology; ensures documentation and service resolution for operators running outside operating standards.
• Resolves regional transit service disruptions to ensure scheduled service is provided by coordinating work fill, authorizing bus operator overtime, instructing bus operators and mechanics, and monitoring vehicle locations within the service area.
• Dispatches and supports the Metro Transit Police, communicates and coordinates primary agency response with other agency PSAP's, checks and verifies warrants, license status and trespass records, contacts other police departments as needed within the state or nation-wide, monitors alerts on the criminal justice information system.
• Makes mechanical service call decisions based on information received from bus operators and decipher differences between minor and severe issues; coordinates service with maintenance department.
• Provides supervision and work direction to bus operators using 800 MHz radio, telephone and computerized text messaging; issue written performance records to include training requests, commendations, and Operator work violations.
• Responds to and resolves general customer service concerns such as lost and found items, missing persons, safety and security issues, and transit policies.
• Monitors various facility, equipment, security alarm notification systems, CCTV cameras, and determines and coordinates appropriate agency response.
• Performs other related duties as assigned or apparent.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience in transit, passenger transportation, public safety, emergency call-center, dispatching, or closely related field and completed education :

Metro Transit Leadership Academy = 1 year

Project Management Development Program (12-month session) = 1 year

Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience :

Other Qualifications :

What additional skills and experience would be helpful in this job (desired qualifications) :

What knowledge, skills and abilities you should have within the first six months on the job :

What you can expect from us :

More about why you should join us!

Additional information

Union / Grade : Transit Management Supervisory Association / Grade G

FLSA Status : Non- Exempt

Safety Sensitive : Yes, subject to random DOT drug testing.

Work Environment :

Work is performed in a standard dispatch setting at a computer workstation for extended periods of time. May require travel between primary work sites to other sites. TCC Supervisors are required to be able to work days, nights, weekends and holidays.

What steps the recruitment process involves :

Once you have successfully completed the steps above, then :

If you are new to the Metropolitan Council, you must pass a drug test and a background check which verifies education, employment, and criminal history. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and / or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council , you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files / databases, cash, vouchers or transit fare cards. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and / or physical may be conducted if applicable to the position.

All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended.

IMPORTANT : If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us .