Facilities Coordinator

What this job involves

As a Facilities Coordinator at JLL , you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties, including customer / client services, financial management, facility maintenance, procurement, and supplier management. You will develop strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services, maintain client satisfaction, and support programs to increase customer satisfaction through effective interface with property occupants. You will be responsible for 24 / 7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This role offers the opportunity to impact facility operations by meeting or exceeding site KPIs, assisting with SLA monitoring, and driving development and implementation of IFM best practices and innovations. By joining our collaborative team, you'll contribute to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, client relationship development, and operational excellence in property management and maintenance services.

What your day-to-day will look like

• Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs
• Interface with property occupants and provide 24 / 7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols
• Support work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions
• Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations
• Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projects
• Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager
• Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors / contractors, and M / WBE spending levels

Required Qualifications

Preferred Qualifications

Location : Onsite

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

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