Service Coordinator - South Providence Family Medicine Clinic

Service Coordinator

MU Health Care is seeking a Service Coordinator to join our South Providence Family Medicine team. We're looking for a dedicated individual who can provide exceptional leadership and foster effective communication among our healthcare providers and support staff. The ideal candidate excels in problem-solving, values accuracy and timeliness, and can guide and train our Patient Service Representatives. As a Service Coordinator, you'll play a crucial role in maintaining provider schedules, resolving billing issues, and overseeing daily operations. Join us and be part of a team that values your leadership, where your dedication to excellence and teamwork will shine, and where you'll have the chance to make a lasting impact on patient care.

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system the only in mid-Missouri is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions with growth, opportunity and support every step of the way.

Act as liaison between management, health care providers and support staff to ensure communication between these groups. Instruct and advise support staff on changes in policies, procedures or working standards.

Assist in the training and orientation of Patient Service Representatives and / or Patient Account Representatives. Perform all aspects of unit specific tasks to ensure all tasks of revenue cycle are completed.

Maintain accurate provider schedules in computer system.

Complex decision-making and problem resolution.

Assist with performance monitoring and evaluations, interviewing, hiring, discipline, and termination decisions.

Oversee and complete various department specific projects. Perform supervisory functions necessary to maintain daily operations.

Provide leadership role to staff members utilizing knowledge gained through experience. Monitor daily workflow and production, adjusting priorities, requesting temporary help, adjusting schedules, and time off requests, as necessary.

Review / audit contracted collection agencies for appropriate collections.

Develop, coordinate, and maintain daily staffing schedules to ensure the appropriate level of unit coverage and continuity of care.

Monitor time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely submittal / approval for payroll purposes.

May complete unit / department specific duties and expectations as outlined in department documents.

Ability to operate a personal computer.

Ability to type depending upon the position available.

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Three (3) years of customer service and or clerical experience. Education may be substituted in lieu of experience.

Associate's degree in business.

Supervisory experience.

Experience in a physician's office, hospital admissions, or patient accounts.

Additional license / certification requirements as determined by the hiring department.

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and / or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

The University of Missouri is an Equal Opportunity Employer.