Technical Support SpecialistRose International • Portage, Michigan, US
Technical Support Specialist
Rose International • Portage, Michigan, US
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job_description.job_card.job_descriptionAssociate or bachelor’s degree in engineering, Information Technology, or a related field 3–5 years of experience in technical support, field engineering, or a related technical role Experience with highly technical or sophisticated products, especially in a B2B or industrial environment Strong troubleshooting skills with a focus on diagnosing and resolving complex technical issues Proficiency in using support platforms such as Salesforce for case tracking and documentation Ability to communicate technical concepts clearly to both technical and non-technical audiences Comfortable working independently and exercising sound judgment in decision-making Strong organizational and problem-solving skills Provide expert technical support via phone and email to field engineers, technicians, and product support staff Troubleshoot, diagnose, and resolve complex hardware and software issues related to sophisticated and technical products Respond to escalated support cases where first-line teams have been unable to resolve the issue Document all support activities and reported issues using Salesforce or other case management tools Participate in or lead customer training sessions to improve product knowledge and usage Provide hands-on support and diagnostics at the local depot when required Collaborate with cross-functional teams to escalate and resolve systemic product or technical issues Maintain a high level of product knowledge and stay updated on new product developments Medical Device Manufacturing 10 / 27 / 2025 Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
Date Posted : 10 / 07 / 2025
Hiring Organization : Rose International
Position Number : 489667
Industry : Medical Equipment & Supplies
Job Title : Technical Support Specialist
Job Location : Portage, MI, USA, 49002
Work Model : Onsite
Shift : 8 : 00 AM - 5 : 00 PM, Monday - Friday
Employment Type : Temporary
FT / PT : Full-Time
Estimated Duration (In months) : 13
Min Hourly Rate ($) : 26.00
Max Hourly Rate ($) : 32.00
Must Have Skills / Attributes : Engineering, Technical Support, Troubleshooting
Nice To Have Skills / Attributes : Medical device
Experience Desired : Experience in technical support, field engineering, or a related technical role (3+ yrs)
Required Minimum Education : Associate degree
Preferred Education : Bachelor’s Degree
If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.
- C2C is not available
Job Description
Required Education :
Required Skills / Experience :
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Benefits :
For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
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Technical Support Specialist • Portage, Michigan, US
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