Process Re-Engineer - Sales Process and Performance Advisor

The Process Re-Engineer - Sales Process and Performance role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities :

• Lead collaboration with Client Engagement, Risk, Servicing, and Technology teams to conduct stakeholder analysis to understand current pain points and gain insights into process challenges.
• Create visual representations of workflows using techniques such as flow charts to highlight areas of bottlenecks and opportunities of efficiency.
• Apply process improvement & re-engineering methodologies to design and implement scalable, efficient, and compliant processes.
• Translate data-driven insights into actionable process enhancements that support organizational goals and improve client experience.
• Develop and maintain process documentation, including workflows, standard operating procedures (SOPs), and performance metrics.
• Consult on process design best practices and effectively lead change management initiatives and continuous improvement efforts.
• Advise on the methodology of and monitor the impact of implemented changes and provide regular updates to leadership on performance outcomes and areas for further optimization.
• At least 6 years of experience in process improvement, sales operations, or business transformation, preferably in financial services or a regulated environment.
• bachelor's degree in Business, Operations, or a related field, or equivalent experienceExperience in the following :
• Sales Process Re-engineering
• Business Process Mapping & Analysis
• Data Interpretation & Performance Metrics
• Customer and Market Insights
• Design Thinking & Innovation
• Governance and Compliance
• Change Management
• CRM and Sales Enablement Tools
• Systems Evaluation
• Technical Capability Gap AnalysisJoin our talent community to be the first to hear about happenings at Fannie Mae and share your experience to hear about potential job opportunities for you. As a Fortune 25 company, Fannie Mae expands access to housing across America. Powered by the latest tech and AI, our innovative products and services drive the mortgage industry forward. We believe that prioritizing our people's growth and success is essential to achieving our business goals and fulfilling our purpose.

J-18808-Ljbffr