Help Desk Technician for MSP

Role Description

This is a full-time on-site role for a Help Desk Technician at Aurora Computer Technology, Inc. located in Staten Island, NY. The Help Desk Technician will be responsible for providing technical support to clients, troubleshooting hardware and software issues, maintaining and updating computer systems, and responding to service tickets in a timely manner. Additionally, the technician will assist in setting up new hardware and software, provide training and support to end-users, and ensure proper documentation of technical procedures and solutions.

Qualifications

• Experience with technical support, troubleshooting hardware and software issues
• Working knowledge of computer systems maintenance and updates
• Familiarity with setting up new hardware and software
• Ability to provide training and support to end-users
• Strong communication and interpersonal skills
• Attention to detail and excellent organizational skills
• Ability to work independently and as part of a team
• Certification in IT, Computer Science, or related field is beneficial but not required
• Prior experience in a Managed Services Provider (MSP) environment is advantageous