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Floor Manager
Floor ManagerSunday Hospitality • Brooklyn, NY, US
Floor Manager

Floor Manager

Sunday Hospitality • Brooklyn, NY, US
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Sunday Hospitality is looking for talented and passionate managers to join our team!

Job Summary :

The Floor Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, and maintaining operational excellence within the establishment.

The Floor Manager will play a crucial role in upholding our standards of service, enhancing the overall guest experience, and driving the overall success of the operation.

Key Responsibilities :

Staff Management

  • Conduct regular performance evaluations and provide ongoing coaching and feedback.
  • Foster a positive, team-oriented work environment and address any staff issues promptly.
  • Retain talent by inspiring, teaching, and embracing a culture of development.
  • Hold all employees accountable to SHG’s cultural values, goals, and standards.
  • Properly communicate and create an environment where new company initiatives are supported and embraced by the staff.
  • Execute corrective coaching when applicable.

Training and Education

  • Verify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledge
  • Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service.
  • Ensure that training standards are consistently followed.

    • Operations and Service

  • Devise and communicate daily floor plan and pre-shift notes to FOH staff.
  • Verify that all necessary tools for service are in place, and staffing levels and hours are correct.
  • Maintain service standards and monitor F&B knowledge for the FOH staff.
  • Ensure that all steps of service are followed and side work duties are completed.
  • Check that the reservations book is manageable and correctly plotted.
  • Assist in and ensure that the restaurant is cleaned and opened / closed properly.
  • Be present and available to step in as needed to assist service staff.

    • Guest Engagement

  • Ensure all guests receive exceptional service and have a positive experience.
  • Consistently look for opportunities to provide memorable moments of hospitality for our guests
  • Perform table touches at every service to ensure guest satisfaction and cultivate regulars
  • Address and resolve guest complaints and issues in a professional and timely manner.
  • Monitor guest feedback and implement improvements based on feedback.
  • Promote a culture of hospitality and service excellence among staff
  • Ensure consistent execution of food, beverage, service, and hospitality that aligns with the SHG values.

    • Communication

  • Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service.
  • Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met.
  • Connect and build trust with the service staff, providing daily coaching and feedback for development
  • Propose solutions to staff concerns and ensure effective communication across all teams.

    • Qualifications

  • Minimum of 1 year experience in a management position overseeing a full-service restaurant
  • Proven track record of leading high-caliber, upscale service
  • Strong knowledge of industry service protocols and hospitality standards
  • Experience with wine sales in service
  • A self-driven, results-oriented, and proactive attitude
  • Ability to remain composed under pressure and solve problems quickly
  • Strong sense of initiative, including anticipating guest or operational needs
  • Ability to  effectively train, coach, evaluate, and discipline direct reports
  • Ability to lead dynamic and motivating pre shift meetings and training session
  • Conflict resolution skills
  • Understands and applies environmental awareness (music, temperature, lighting, cleanliness)
  • Proficiency in POS systems
  • Proficiency in reservation systems with ability to act as Maitre D
  • NYC Food Protection Certificate
  • Knowledge of health and safety regulations
  • Ability to work flexible hours, including nights, weekends, and holidays.

    • Benefits

  • Health, dental, and vision insurance
  • Paid time off
  • 401k
  • Opportunities for career advancement
  • Dining discounts
  • Commuter benefits

    • SHG Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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