Senior Manager, Client Experience (New York)

Sr. Manager, Client Experience

Assembly is looking for a Sr. Manager, Client Experience. The Sr. Manager, Client Experience will be responsible for research, media strategy, and plan development for assigned account(s). You will play an important and strategic role as a liaison between the internal strategy, execution teams, and the client. Your exposure to the client, as the day-to-day contact, gives you insight into the inner workings of a marketing campaign, and the unique ability to leverage that insight with Assembly. With the goal of bringing new client ideas and solutions, the focus is to meet client expectations through management, oversight, and execution across several digital channels (Display, Social Media, Search Engine Marketing, as well as Offline Media. This position will be responsible for the deep, tactical knowledge supporting the marketing client solutions, plans, and tools delivered.

Responsibilities

Builds strong relationships with internal and external agency partners

Manages day to day account requests from internal teams and / or clients, responsible for ensuring all communications are addressed in a timely manner.

Leads Client Status including agenda, talk track, follow-up

Oversees Associate Manager and Coordinator positions.

Works with client-facing team + Project Manager to capture action items and communicates to larger team.

Actively seeks-out and demonstrates strong understanding of the client's business.

Understands and can articulate the business challenge that leads to the media strategy.

Master the use of proprietary and industry tools and systems

Assists Associate Manager and Coordinator in plan implementation

Oversees and / or manages the budget tracking, management, and reporting process

Demonstrates application of media knowledge to address media and business challenges

Actively participates and leads in meetings / brainstorm sessions

Actively participates in meetings with media representatives to evaluate opportunities in collaboration with internal activation teams

Collaborates on POVs and client facing communication

Works with research to ensure competitive spending data requests and analysis are completed

Collects and organizes data across all channel teams for reporting in collaboration with activation.

Benefits

Why Assembly?

We care about your growth we offer competitive salaries and annual compensation review

We recognize and celebrate your successall the time! Whether it's through company meetups, employee recognition programs, or just a regular day, we make sure our people's achievements are known and appreciated

We're truly a people-first organization. That's why we offer a Flexible Time Off policy that puts you in control of your work-life balance, as well as market-leading primary and secondary caregiver and parental leave policies

We have a hybrid in-office / remote working policy that focuses on bringing people together in-person when it's needed most, i.e., team strategy brainstorms, learning & development opportunities, and company meetings

We care about social and environmental Impact we have dedicated Impact Champions who collaborate globally to make sure we're leaving the world better than we found it

We have an amazing group of Employee Resource Groups who form close knit communities and are committed to guiding the agency to become more inclusive, diverse, and representative of the world around us

We're part of Stagwell, the challenger network built to transform marketing. We're nimble and digital-first, and we're quickly growing to take on the biggest legacy hold cos

In addition to medical, dental and vision coverage, we offer a generous PTO plan, 401k program, comprehensive family planning benefits (including paid parental leave), and pre-tax commuter benefits. Benefits / perks may vary depending on the nature of your employment with Assembly and the location where you work.

Qualifications

Minimum of 3-5 years of cross-channel media planning experience

Prior advertising or digital media agency experience strongly preferred

Strong digital marketing background and familiarity with multiple media channels

Strong communication skills

Strong project management skills

Solid research and analytical skills, good mathematical aptitude (i.e. media math and financial management), and attention to detail

Strong experience with Excel (advanced functions and formulas) and PowerPoint

Familiarity with a variety of media tools and software like Prisma, MediaOcean

Experience with Project Management tools a plus.

Ability to organize, prioritize, work well under pressure with multiple assignments; meet tight deadlines and multi-task

Flexible and willing to learn new skills

Equal Opportunities

At Assembly, we believe every career is as unique as the individual and empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

Assembly is an advocate for equal opportunity in the workplace. We are committed to ensuring equal opportunities regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, gender identity, status as a protected veteran, among other things, or status as a qualified individual with disability. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. EEO Employer M / F / Vet / Disabled.

Compensation (Text Only)

In order to comply with equal pay and salary transparency laws in various locations, we believe the target range of base compensation in all locations within the United States for this role is $73,000 - $95,000USD. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.