Services Billing Manager

Services Billing Manager

We are seeking an experienced Services Billing Manager to lead and oversee our billing operations for professional and managed services. This role will manage a team of four billing specialists and will be responsible for ensuring accuracy, efficiency, and timeliness in all billing processes. The ideal candidate will have hands-on experience with Autotask and Acumatica, a proven ability to improve workflow efficiency, and a track record of implementing robust reporting for leadership.

Key Responsibilities :

• Leadership & Management
• Lead, mentor, and develop a team of 4 billing professionals.
• Set clear performance goals, provide regular feedback, and conduct performance evaluations.
• Billing Operations
• Oversee end-to-end billing for professional services, managed services, and other company offerings.
• Ensure data accuracy and integrity between Autotask (service management) and Acumatica (ERP / financials).
• Establish and maintain billing schedules to ensure consistency and timeliness.
• Process Improvement
• Review existing billing procedures and identify opportunities to optimize workflows.
• Implement best practices for billing accuracy, quality control, and scalability.
• Collaborate with cross-functional teams (sales, service delivery, finance) to streamline order-to-cash processes.
• Reporting & Analytics
• Develop and implement standardized billing and KPI reports for leadership.
• Provide insights on revenue trends, billing accuracy, and process performance to support strategic decision-making.
• Improve reporting capabilities within Autotask and Acumatica.
• Compliance & Controls
• Ensure billing processes meet internal policies, contractual agreements, and compliance requirements.
• Work with accounting for month-end and year-end closing activities.

Qualifications :

Key Competencies :