Service Technician - PowerHavis Inc • Hilliard, OH, US
Service Technician - Power
Havis Inc • Hilliard, OH, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPerform inspection, test, and evaluation on returned equipment Identify and confirm customer complaint(s) related to returned product Perform diagnostic and repair services on defective equipment Provide product inspection, test, and evaluation services on returned product Document all findings (database entries, pictures, etc.) Communicate new and / or unique findings to quality and engineering Escalate findings related to product / customer safety (as required) Returns Administration : Process returns and credits according to account contracts and product warranties Support Advanced Warranty Replacements (ADW) and other service programs Inventory : Support quarterly cycle counts on components used in service Receiving and Shipping Package all returns for safe shipping and handling Knowledge of mechanical assembly and production techniques Knowledge of electrical / electronic principles and test methods Hands-on experience with electrical / electronic / mechanical equipment repair Knowledge of AC and DC power management products and applications Effective communication skills and professional attitude Effective problem solving and troubleshooting skills Ability to make individual contributions to collaborative efforts Ability to maintain effectiveness with changing priorities / assignments Ability to learn, understand, and apply new information and techniques Ability to maintain data entries utilizing various CRM and ERP database tools Appreciation for attention to detail, accountability, self-motivation, self-awareness Appreciation for policies / procedures and ability to follow instructions / take direction Must be able to lift and move up to 50lbs on a regular basis Employee must be able to tolerate long periods of standing Visual requirements include close vision, color vision, depth perception and ability to focus Physical accommodations will be made to enable individuals with disabilities to perform essential job functions Chemicals (See MSDS) Dust Noise Protective Clothing and Equipment May be Required
Job Description
Job Description
Job Title : Service Technician – Power Management Products
Department : Engineering / Technical Services
Accountability : This position reports to the Technical Services Supervisor
Responsibilities :
- Product Returns and Repairs :
Receive and ship customer returned units, as needed
Assist with customer support (phone calls and emails) for product claims and returns
Receive / transfer inventoried items (as needed)
Receive customer returns (itemize and inspect)
Requirements :
Work Environment – Shop Area :
Prepared by : Human Resources
Approved by : Technical Services Manager
Monday - Friday 7 : 00 am - 3 : 30 pm
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Service Technician • Hilliard, OH, US
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