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Call Center Manager
Call Center ManagerBath Planet • New Orleans, LA, US
Call Center Manager

Call Center Manager

Bath Planet • New Orleans, LA, US
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Call Center Manager – $60,000 to $90,000 (Base + Commission + Overrides) Location :

  • EZ Baths of Louisiana Are you a motivated leader with experience in managing high-performance call center teams?
  • EZ Baths of Louisiana, a multi-million-dollar home improvement company with over 10 years of success, is looking for a Call Center Manager to join our growing team.
  • We are one of the most recognized names in the home improvement industry in Louisiana and are expanding our lead generation efforts.
  • As the Call Center Manager, you will oversee a team of 5–12 agents who work from a list of over 5,000 warm leads to set appointments for our sales team.
  • You will also play a key role in managing online marketing strategies and performance, especially as it relates to lead generation and cost control.

Key Responsibilities :

  • Develop and manage budgets for the telemarketing department.
  • Monitor and optimize marketing performance to ensure objectives are met within budget.
  • Evaluate market research and adjust strategies to remain competitive.
  • Oversee the preparation of marketing and call activity reports for executive review.
  • Maintain consistent brand messaging across all channels and campaigns.
  • Forecast performance goals and lead promotional activities.
  • Lead hiring, training, and performance management for the call center and marketing staff.
  • Coordinate lead flow between sales, marketing, and the call center.
  • Manage departmental expenditures and ensure they align with budgetary goals.
  • Analyze sales performance to improve strategies and expand the client base.
  • Oversee product research and development initiatives.
  • Perform other duties as needed to support company growth.
  • What We're Looking For :

  • Strong background in call center operations and team leadership Experience with marketing and lead generation strategies Skills in sales planning, market analysis, and customer relationship management Creative thinker with a strategic mindset Ability to manage performance metrics and budget targets What We Offer : Competitive base salary plus bonuses and overrides Warm lead lists — no cold calling Supportive, growth-oriented work environment Opportunity for career advancement Mix of inbound and outbound calling Ready to lead a dynamic team and drive results?
  • Send your resume or call Chad directly at (386) 546-2430 to schedule a personal interview.
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    Call Center Manager • New Orleans, LA, US

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